+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

Port of Spain Office, Trinidad and Tobago

LD-eager

Full Member
Mar 30, 2016
26
0
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
AOR Received.
27-Nov-15
File Transfer...
18-Dec-15
Med's Request
28-Jan-16
Med's Done....
19-Feb-16
Passport Req..
28-Jan-16
VISA ISSUED...
19-Apr-16
LANDED..........
before 19-Feb-17
I am having trouble logging in to Ecas :eek:

Has anyone ever experienced that?

I keep getting a screen that says:

We were not able to identify you using the information you provided. There could be three possible reasons:
•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not begun processing it yet. The following link may help you determine if your application is being processed:
Application Processing Times
•At this time, you may use this on-line service if you have: ◦sponsored a member of the family class;
◦applied for permanent residence from within or outside Canada;
◦applied for a permanent resident card (replacement or renewal);
◦applied for Canadian citizenship (grant of citizenship);
◦applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
◦applied for a citizenship certificate (proof of Canadian citizenship);
◦applied to renounce Canadian citizenship; or
◦applied to resume Canadian citizenship.
 

triniluv2117

Star Member
Sep 5, 2015
132
5
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
App. Filed.......
05-01-2016
AOR Received.
AOR1: 23-02-2016 ; AOR2: 08-03-2016
File Transfer...
SA: 04-03-2016
Med's Request
upfront
Interview........
Waived
Passport Req..
17-05-2016
VISA ISSUED...
08-06-2016
LANDED..........
22-06-2016
I've had that page come up in ecas before and it's usually if I made a mistake when entering the uci number.


Does anyone know requests for documents does it come by email or regular mail.
 

LD-eager

Full Member
Mar 30, 2016
26
0
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
AOR Received.
27-Nov-15
File Transfer...
18-Dec-15
Med's Request
28-Jan-16
Med's Done....
19-Feb-16
Passport Req..
28-Jan-16
VISA ISSUED...
19-Apr-16
LANDED..........
before 19-Feb-17
triniluv2117 said:
I've had that page come up in ecas before and it's usually if I made a mistake when entering the uci number.


Does anyone know requests for documents does it come by email or regular mail.
I checked and rechecked ... I am not doing anything wrong. Has anyone logged in today?
 

ryanr

Star Member
Feb 8, 2016
196
15
Toronto
Category........
Visa Office......
POS - Outland
Job Offer........
Pre-Assessed..
App. Filed.......
2015DEC04
AOR Received.
2016FEB15
Med's Request
Submitted /w App.
Med's Done....
2015MAY08
Interview........
Waived
Passport Req..
FEDEX PP-SENT POS 2016APR16|POS RECV POS:2016APR26
VISA ISSUED...
VISA ISSUES 2016MAY10-FEXEXED|PP-INHAND 2016MAY12
LANDED..........
SEP2016
LD-eager said:
I checked and rechecked ... I am not doing anything wrong. Has anyone logged in today?
I logged in earlier, also just now and was successful in doing so.


Ryan
 

LD-eager

Full Member
Mar 30, 2016
26
0
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
AOR Received.
27-Nov-15
File Transfer...
18-Dec-15
Med's Request
28-Jan-16
Med's Done....
19-Feb-16
Passport Req..
28-Jan-16
VISA ISSUED...
19-Apr-16
LANDED..........
before 19-Feb-17
ryanr said:
I logged in earlier, also just now and was successful in doing so.


Ryan
...I am officially freaking out
 

ryanr

Star Member
Feb 8, 2016
196
15
Toronto
Category........
Visa Office......
POS - Outland
Job Offer........
Pre-Assessed..
App. Filed.......
2015DEC04
AOR Received.
2016FEB15
Med's Request
Submitted /w App.
Med's Done....
2015MAY08
Interview........
Waived
Passport Req..
FEDEX PP-SENT POS 2016APR16|POS RECV POS:2016APR26
VISA ISSUED...
VISA ISSUES 2016MAY10-FEXEXED|PP-INHAND 2016MAY12
LANDED..........
SEP2016
LD-eager said:
...I am officially freaking out

Hey its prob just a glitch... relax a sec, and think this through. IF there was a problem with your application you would be mail, and communicated about it. They wouldn't DISCONNECT you from the website - so chill.

When you enter your credentials, do you manually type it each time? Or is it saved in your browser and pre-filled each time you login?

If it's the later, then clear your browser cache, and retry logging in.
OR Try using a different browser, or computer.

I login multiple times a day, and at least a few times a week I end up mistyping a DOB, and get a similar error.

Try my suggestions above, and let us know.


Cheers

Ryan
 

LD-eager

Full Member
Mar 30, 2016
26
0
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
AOR Received.
27-Nov-15
File Transfer...
18-Dec-15
Med's Request
28-Jan-16
Med's Done....
19-Feb-16
Passport Req..
28-Jan-16
VISA ISSUED...
19-Apr-16
LANDED..........
before 19-Feb-17
ryanr said:
Hey its prob just a glitch... relax a sec, and think this through. IF there was a problem with your application you would be mail, and communicated about it. They wouldn't DISCONNECT you from the website - so chill.

When you enter your credentials, do you manually type it each time? Or is it saved in your browser and pre-filled each time you login?

If it's the later, then clear your browser cache, and retry logging in.
OR Try using a different browser, or computer.

I login multiple times a day, and at least a few times a week I end up mistyping a DOB, and get a similar error.

Try my suggestions above, and let us know.

Cheers

Ryan
I am trying to relax ... just feels like the situation has worsened ...i wanted to see an update and now i cannot see anything at all :(

I tried logging in from a different browser and also from my phone... I even tried using a different ID Type... I get the same screen.
 

triniluv2117

Star Member
Sep 5, 2015
132
5
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
App. Filed.......
05-01-2016
AOR Received.
AOR1: 23-02-2016 ; AOR2: 08-03-2016
File Transfer...
SA: 04-03-2016
Med's Request
upfront
Interview........
Waived
Passport Req..
17-05-2016
VISA ISSUED...
08-06-2016
LANDED..........
22-06-2016
Could it be the last time you logged in you accidentally clicked on the option where it says remove access...I've seen on this forum other members who have done that before. It would explain why u can't log in...maybe you can call them or email them for an update saying you can't access your ecas
 

ryanr

Star Member
Feb 8, 2016
196
15
Toronto
Category........
Visa Office......
POS - Outland
Job Offer........
Pre-Assessed..
App. Filed.......
2015DEC04
AOR Received.
2016FEB15
Med's Request
Submitted /w App.
Med's Done....
2015MAY08
Interview........
Waived
Passport Req..
FEDEX PP-SENT POS 2016APR16|POS RECV POS:2016APR26
VISA ISSUED...
VISA ISSUES 2016MAY10-FEXEXED|PP-INHAND 2016MAY12
LANDED..........
SEP2016
triniluv2117 said:
Could it be the last time you logged in you accidentally clicked on the option where it says remove access...I've seen on this forum other members who have done that before. It would explain why u can't log in...maybe you can call them or email them for an update saying you can't access your ecas
Good point...hemmm but I do know you have to go through another step to confirm. So I don't believe thats the issue.
Im thinking its incorrect credentials.



Ryan
 

ryanr

Star Member
Feb 8, 2016
196
15
Toronto
Category........
Visa Office......
POS - Outland
Job Offer........
Pre-Assessed..
App. Filed.......
2015DEC04
AOR Received.
2016FEB15
Med's Request
Submitted /w App.
Med's Done....
2015MAY08
Interview........
Waived
Passport Req..
FEDEX PP-SENT POS 2016APR16|POS RECV POS:2016APR26
VISA ISSUED...
VISA ISSUES 2016MAY10-FEXEXED|PP-INHAND 2016MAY12
LANDED..........
SEP2016
LD-eager said:
I am having trouble logging in to Ecas :eek:

Has anyone ever experienced that?

I keep getting a screen that says:

We were not able to identify you using the information you provided. There could be three possible reasons:
•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not begun processing it yet. The following link may help you determine if your application is being processed:
Application Processing Times
•At this time, you may use this on-line service if you have: ◦sponsored a member of the family class;
◦applied for permanent residence from within or outside Canada;
◦applied for a permanent resident card (replacement or renewal);
◦applied for Canadian citizenship (grant of citizenship);
◦applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
◦applied for a citizenship certificate (proof of Canadian citizenship);
◦applied to renounce Canadian citizenship; or
◦applied to resume Canadian citizenship.
It does say: We were not able to identify you using the information you provided. There could be three possible reasons:

So whatever you entered is incorrect. Or wait 24 hours and see if things change.


Ryan
 

Anxiouswifey

Hero Member
Oct 13, 2015
276
6
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
App. Filed.......
01/11/2015
AOR Received.
22/01/16
File Transfer...
28/01/16
Med's Done....
23/10/2015
Interview........
Waived
Passport Req..
21/04/2016
VISA ISSUED...
05/17/2016
LANDED..........
05/27/2016
Well low and behold.... we got PPR today!!!!
 

LD-eager

Full Member
Mar 30, 2016
26
0
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
AOR Received.
27-Nov-15
File Transfer...
18-Dec-15
Med's Request
28-Jan-16
Med's Done....
19-Feb-16
Passport Req..
28-Jan-16
VISA ISSUED...
19-Apr-16
LANDED..........
before 19-Feb-17
Anxiouswifey said:
Well low and behold.... we got PPR today!!!!
Congrats on the PPR Anxiouswifey!!!!
 

ryanr

Star Member
Feb 8, 2016
196
15
Toronto
Category........
Visa Office......
POS - Outland
Job Offer........
Pre-Assessed..
App. Filed.......
2015DEC04
AOR Received.
2016FEB15
Med's Request
Submitted /w App.
Med's Done....
2015MAY08
Interview........
Waived
Passport Req..
FEDEX PP-SENT POS 2016APR16|POS RECV POS:2016APR26
VISA ISSUED...
VISA ISSUES 2016MAY10-FEXEXED|PP-INHAND 2016MAY12
LANDED..........
SEP2016
Anxiouswifey said:
Well low and behold.... we got PPR today!!!!
WEL WELL Ah tell all yuh be on the look out - PSPAN on the move!

Very happy for you Anxiouswifey


Ryan
 

triniluv2117

Star Member
Sep 5, 2015
132
5
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
App. Filed.......
05-01-2016
AOR Received.
AOR1: 23-02-2016 ; AOR2: 08-03-2016
File Transfer...
SA: 04-03-2016
Med's Request
upfront
Interview........
Waived
Passport Req..
17-05-2016
VISA ISSUED...
08-06-2016
LANDED..........
22-06-2016
Anxiouswifey said:
Well low and behold.... we got PPR today!!!!
Congratulations!!!!! So happy for you!!
 

triniluv2117

Star Member
Sep 5, 2015
132
5
Category........
Visa Office......
POS
Job Offer........
Pre-Assessed..
App. Filed.......
05-01-2016
AOR Received.
AOR1: 23-02-2016 ; AOR2: 08-03-2016
File Transfer...
SA: 04-03-2016
Med's Request
upfront
Interview........
Waived
Passport Req..
17-05-2016
VISA ISSUED...
08-06-2016
LANDED..........
22-06-2016
Anxiouswifey was it by email or mail?