Poor Quality Fingerprints

[mas.er]

We have done biometric more than 1 year ago. after that in our account in biometric field "we didn't recieved your fingerprints" has registered.
We'have gotten GCMS note 2 days ago.
My wife criminality hasn't been completed because of fingerprints. It sounds her fingerprints is " poor quality".

anybody knows my wife has to do biometric again?
thanks a lot.

 

[praveen_sanka]

@mas.er - I happen to be in the same boat. My fingerprints are worn out and got rejected because of poor quality.
I highly appreciate it if you can tell me how did you proceed forward.