Hi Vineyard
eto po un job descrption ko as a call center nurse agent:
o Evaluate the appropriateness of medical treatment through the utilization review process in order to promote cost-effective, outcome based medical care under the direction of Nurse Supervisor.
o Respond to telephone calls pertaining to health related inquiries and concerns which are basic and routine in nature.
o Use computerized system to provide information and answer health related questions as prompted by incoming calls.
o Also asks probing questions for more data as necessary.
o Process customer calls consistent with program specified strategies and customer satisfaction measurements to include but not limited to proper answering procedure.
o Follow and adhere to prescribed training methods.
o Serve as first level contact for customer complaint resolution.
o May respond to customer inquiries by referring them to Supervisor.
o Maintain acceptable levels of performance including but not limited to attendance, adherence, customer courtesy, and all other productivity and efficiency targets and objectives.
o Learn new methods and services as the job requires.
o Identify inaccuracies in database and report problems for correction.
o Other related duties assigned.
Discuss, demonstrate and explain the following duties to clients:
• Evaluate patients to determine the needed nursing assistance.
• Work with other health specialist in the complete assessment and planning of what medical intervention and assistance to provide to the patients together with family members.
• Dispense medical treatment and medicines suggested by the doctor or based on medical rules and policies.
• Utilize or oversee medical equipment, devices, tools or apparatus needed.
• Oversee new nurses and related nursing staff in the said department if authorized.
• Educate and provide counseling to patients and family members on health information and instructions in coordination with other health groups.
Counted as experience b xa based s criteria ng CIC? Thank you po.
