Personal details remain in progress after maintenance

[muneebahmedu]

Time lapses, no news even on ircc website unfortunately

 

[praveen93]

Looks like there is a mess up in their software update in Immigration history and citizenship section. The completeness check looking for The Province of Residence and the other is the Postal Code of Residence. Both are currently not visible for us to enter but are validated at their backend. These values are only available when we select the country of residence as Canada.

 

[ams2410]

I am having the same issue. Before it was completed and I have uploaded the documents but after the few days its showing in progress in personal detail. Please help in this regards. Thank you

 

[kchrist]

Has anyone succeed to go through this issue ?
I hear the talk of postal code but on my express entry portal there's no where to enter postal code
Anyone has any updates ?

 

[danielsaade]

Has anyone succeed to go through this issue ?
I hear the talk of postal code but on my express entry portal there's no where to enter postal code
Anyone has any updates ?

The postal code is only visible when selecting "Canada" as country of residence. Selecting any other country keeps your application in progress.

 

[Ranjan16]

I am also facing the exact same issue. Have raised a technical issue.

 

[Ranjan16]

Looking at other threads, this issue had already occurred in 2021 and in 2015 but I don't see a response in the thread.

 

[emrah.kurdan]

I'm facing the same issue. It seems to be related to the new fields, 'What is the province or territory of your primary place of residence?' and 'What is the postal code of your primary residence in this province or territory?' While I completed them for the main applicant, they don't appear for my spouse and child. Nothing happens when I click 'check for completeness,' and all sections show a green tick. I can't proceed to the next step to submit my documents. I reported this technical issue two days ago but haven't heard back yet.

Has anyone tried starting over to see if it resolves the problem? It's very frustrating!

 

[Sarah1980]

I have heard from a lawyer that they tried to fix the issue this afternoon and now said they will need overnight to fix it so hopefully tomorrow it should be fixed.

 

[JCanadaVan]

This is what Immigration Canada posted to their FB today:

“Some applicants are experiencing issues using the Express Entry Profile Builder and are unable to submit their application. We are working urgently to resolve the issue and apologize for the inconvenience.”

 

[Ramneet79]

Has anyone succeed to go through this issue ?

 

[kchrist]

For me, l changed my residency.
That is from Ghana to Canada then I inserted the postal code of my sibling in Canada.
And then on the optional documents, I wrote I letter of explanation then I submitted.

 

[umonteiro]

Same case here, the system is indicating that the "Personal Details" section is "still in progress" for both my wife and my son. Curiously, my own section shows as complete.

I have attempted to resolve this by using the "Check for completeness" feature, but it does not provide any feedback or indication of missing information. I have also reviewed each field multiple times to ensure all necessary data is entered correctly, but the issue persists.

This situation is preventing me from progressing further with the application process

 

[muneebahmedu]

For me, l changed my residency.
That is from Ghana to Canada then I inserted the postal code of my sibling in Canada.
And then on the optional documents, I wrote I letter of explanation then I submitted.

Did you do in personal detail -> immigration and citizenship section, as I have to claim sibling points and i need to add brother in immediate family section and no postal code option is available here, really appreciate your response

 

[brainybunmi2000]

I am experiencing the same issue. I do not know how fast this would be resolved.