My counter foil was issued on April 28th. The FedEx tracker wasn’t activated after that. And then 10 days after, I got an email that they need a new return envelope and commercial invoice. They didn’t use the first one I sent with the passport because I filled it out incorrectly.
This is the instruction they
provided me via the email regarding filling out return envelope and commercial invoice (mine is FedEx) I hope this helps you on any way.
RETURN ENVELOPE
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We are preparing to return your documents to you, but may be encountering one of the below mentioned issues with your shipping label:
•fill out the FROM section with this address:
CPC-Ottawa (e-Application)
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1
•fill out the TO address with the address you want your passport delivered.
COMMERCIAL INVOICE
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• Please note that Duties and Taxes Payable, if applicable, are to be paid by
Consignee’ (you).
• Fill in the ‘Exporter’section with the CPC-Ottawa mailing address as below:
o Contact name: CPC-Ottawa / CTD-Ottawa
o Company: [Leave this field blank]
o Country: Canada
o Street Address: 365 Laurier Ave West
o Apt/Étage/Bureau/Suite: [Leave this field blank]
o Postal Code: K1A 1L1
o City: OTTAWA
o Province: Ontario
o Phone: Your own Phone Number, DO NOT put IRCC Phone
Number.
o Email: Put your email address here, DO NOT put the CPC-O
email address.
o Tax ID no.: Leave blank
o Fill in the ‘consignee’ section with your details.
Please note that you are responsible for the accuracy of information provided on the commercial invoice.