+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I have sent them this commercial invoice: https://www.ups.com/assets/resources/webcontent/en_GB/invoice.pdf
Hopefully this works...
Did u hear back from them?
Thank you. I sent them the updated commercial invoice as an email pdf attachment. My passport made it back safe. Make sure you check “consignee” who is responsible for duties to be paid in the invoice.
just wondering in how many days your passport was back once you sent them commercial invoice via mail?
 
Did u hear back from them?

just wondering in how many days your passport was back once you sent them commercial invoice via mail?
My FedEx was activated a couple of hours after I emailed them the commercial invoice. But it’s variable. Some people have had to wait even a couple of weeks.
 
I only filled out the ship from, ship to, sold to (same as ship to), reason for export (personal document), waybill number (tracking number), package information (passports and immigration papers, 1lb and $1 value). Left everything else blank
Hi, thanks for this. I also got the commercial invoice request yesterday. Did you by any chance include date or left it blank? I will appreciate it if you can please send me a copy and blur out sensitive details. I need my passport to start a new job on 19th May and wouldn’t want to miss my chance of getting it back next week. My email is sandrabeckleyj@gmail.com
 
Hi, thanks for this. I also got the commercial invoice request yesterday. Did you by any chance include date or left it blank? I will appreciate it if you can please send me a copy and blur out sensitive details. I need my passport to start a new job on 19th May and wouldn’t want to miss my chance of getting it back next week. My email is sandrabeckleyj@gmail.com
 
My counter foil was issued on April 28th. The FedEx tracker wasn’t activated after that. And then 10 days after, I got an email that they need a new return envelope and commercial invoice. They didn’t use the first one I sent with the passport because I filled it out incorrectly.

This is the instruction they
provided me via the email regarding filling out return envelope and commercial invoice (mine is FedEx) I hope this helps you on any way.



RETURN ENVELOPE
——————————-
We are preparing to return your documents to you, but may be encountering one of the below mentioned issues with your shipping label:
•fill out the FROM section with this address:
CPC-Ottawa (e-Application)
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

•fill out the TO address with the address you want your passport delivered.

COMMERCIAL INVOICE
——————————
• Please note that Duties and Taxes Payable, if applicable, are to be paid by
Consignee’ (you).

• Fill in the ‘Exporter’section with the CPC-Ottawa mailing address as below:

o Contact name: CPC-Ottawa / CTD-Ottawa
o Company: [Leave this field blank]
o Country: Canada
o Street Address: 365 Laurier Ave West
o Apt/Étage/Bureau/Suite: [Leave this field blank]
o Postal Code: K1A 1L1
o City: OTTAWA
o Province: Ontario
o Phone: Your own Phone Number, DO NOT put IRCC Phone
Number.
o Email: Put your email address here, DO NOT put the CPC-O
email address.
o Tax ID no.: Leave blank
o Fill in the ‘consignee’ section with your details.

Please note that you are responsible for the accuracy of information provided on the commercial invoice.
 
Hi, thanks for this. I also got the commercial invoice request yesterday. Did you by any chance include date or left it blank? I will appreciate it if you can please send me a copy and blur out sensitive details. I need my passport to start a new job on 19th May and wouldn’t want to miss my chance of getting it back next week. My email is sandrabeckleyj@gmail.com
Yes, I filled out the return date 05/06/2025. A week after I submitted 04/29/2025.

Waybill number is the tracking number of your package.
Ship to is your address. You’re the consignee. Check duties to be paid by consignee if you’re using FedEx invoice.
Ship from is CPCO address.
You don’t need to mention any tax number.
Purpose or reason is personal
In the item description section- I mentioned passports and immigration papers. Unit 1, Weight 1lb, Value $1.

Leave everything else blank.
I attached 3 copies of the invoice.
 
Yes, I filled out the return date 05/06/2025. A week after I submitted 04/29/2025.

Waybill number is the tracking number of your package.
Ship to is your address. You’re the consignee. Check duties to be paid by consignee if you’re using FedEx invoice.
Ship from is CPCO address.
You don’t need to mention any tax number.
Purpose or reason is personal
In the item description section- I mentioned passports and immigration papers. Unit 1, Weight 1lb, Value $1.

Leave everything else blank.
I attached 3 copies of the invoice.
Thank you, please where can I get a sample of Fedex commercial invoice, the initial one I submitted was auto generated by Fedex and has exporter checked for duties and taxes. Also, in my case, I sent it on April 30 and counterfoil was generated on May 6. I also put May 7 as the shipping date for my Fedex label. Now that I only got the commercial invoice request yesterday, I am not sure if I should still maintain May 7 on the new commercial invoice date to correlate with the date on the shipping label or write today’s date. Also did you sign it?
 
My counter foil was issued on April 28th. The FedEx tracker wasn’t activated after that. And then 10 days after, I got an email that they need a new return envelope and commercial invoice. They didn’t use the first one I sent with the passport because I filled it out incorrectly.

This is the instruction they
provided me via the email regarding filling out return envelope and commercial invoice (mine is FedEx) I hope this helps you on any way.



RETURN ENVELOPE
——————————-
We are preparing to return your documents to you, but may be encountering one of the below mentioned issues with your shipping label:
•fill out the FROM section with this address:
CPC-Ottawa (e-Application)
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

•fill out the TO address with the address you want your passport delivered.

COMMERCIAL INVOICE
——————————
• Please note that Duties and Taxes Payable, if applicable, are to be paid by
Consignee’ (you).

• Fill in the ‘Exporter’section with the CPC-Ottawa mailing address as below:

o Contact name: CPC-Ottawa / CTD-Ottawa
o Company: [Leave this field blank]
o Country: Canada
o Street Address: 365 Laurier Ave West
o Apt/Étage/Bureau/Suite: [Leave this field blank]
o Postal Code: K1A 1L1
o City: OTTAWA
o Province: Ontario
o Phone: Your own Phone Number, DO NOT put IRCC Phone
Number.
o Email: Put your email address here, DO NOT put the CPC-O
email address.
o Tax ID no.: Leave blank
o Fill in the ‘consignee’ section with your details.

Please note that you are responsible for the accuracy of information provided on the commercial invoice.
Thank you, this was the exact email I also got. Mine was just for commercial invoice tho