Parents & Grandparents Program (PGP) 2023

[Hypatia]

Just no luck with the IRCC phone number; they keep repeating automated messages, and hang up after stating that they are unable to transfer me to an agent. sigh!

 

[407 ETR]

Just no luck with the IRCC phone number; they keep repeating automated messages, and hang up after stating that they are unable to transfer me to an agent. sigh!

From my experience, calling early morning 8-9am is the best time. If an agent is not available, you do get the option for a call back.

 

[Hypatia]

From my experience, calling early morning 8-9am is the best time. If an agent is not available, you do get the option for a call back.

I was able to get through, and the update was that the medicals have expired, and it is upto the immigration officer's discretion on whether they'd request them again.

 

[Hypatia]

hmm, I also noticed that the processing time on the website is showing 26 months, vs 36 months earlier

 

[ali.tariq]

I was able to get through, and the update was that the medicals have expired, and it is upto the immigration officer's discretion on whether they'd request them again.

so I guess that's why they don't show up on the online portal anymore?

 

[ali.tariq]

hmm, I also noticed that the processing time on the website is showing 26 months, vs 36 months earlier

Yes, I noticed that too. I wonder if the processing time applies from the time that we apply or the updated ones? When I applied it was 22 months, then changed to 36 months for the longest time and now down to 26.

 

[Hypatia]

so I guess that's why they don't show up on the online portal anymore?

Correct. The agent confirmed this

 

[Hypatia]

Yes, I noticed that too. I wonder if the processing time applies from the time that we apply or the updated ones? When I applied it was 22 months, then changed to 36 months for the longest time and now down to 26.

From the time we apply, that's what my understanding is

 

[IndiCan2023]

How long does Portal 2 take after Portal 1.?
My parents file is from 2023 pool and Portal 1 came July 4th/2025. There has veen no movement since almost 75 days. It's so frustrating that the IRCC processing is so slow.