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OPTIONAL DOCUMENTS Section removed from DOCUMENT CHECKLIST Page

Gurikem

Full Member
Nov 29, 2018
20
2
Hello Guys,

I have observed a change in my account application DOCUMENT CHECKLIST PAGE.

Earlier, along with Supporting Documents section for my (Main Applicant) files to be uploaded , I had another section for OPTIONAL DOCUMENTS for uploading additional documents like LOE, etc.

But, today that section has vanished or has been removed. Has anyone else also faced same issue?

Kindly suggest and guide for any steps which I need to take like informing CIC, etc.

Thanks
 
 

ContactFront

Champion Member
Feb 22, 2017
2,482
702
Known glitch. Try the usual stuff. Log out and log back in, clear your cache, use incognito mode or a different browser etc.
 

monteirotan

Star Member
Dec 29, 2021
66
21
Hi, I submitted my Permanent Residency application a couple hours ago. I uploaded a file in the Optional Documents section, but after paying the fee, I don't see the file in the Optional Documents section. Any idea how can this be fixed? I have logged-in after clearing cache, tried incognito, and used another browser but no luck so far.