Does this qualifies for NOC job code B
- Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving the type of service quality they signed up for
- Work tirelessly to exceed expectations and always go the extra mile to wow our customers
- Participate in ongoing skill development and process training
- Recommend improvements to current processes as required
- Collaborate with other team members to ensure we are delivering on industry leading customer service goal
- Responding to customer questions and requests (both through telephone and email)
- Taking ownership of customer complaints/issues, initiating action or resolving the problem while keeping the customer informed during the process
- Communicating with customers, fellow employees, vendors, outside contractors and others to provide assistance and resolve customer inquiries or problems
- Sharing after-hours support duties with other team-members on an as needed basis
- Providing new and existing customers with product and service information
- Up-selling and Cross-selling products and services
- Minimum 2 years telecommunications customer service experience
- Must have knowledge of Internet and Voice products and services
- Computer savvy with experience using billing systems, ticketing systems and Microsoft Office suite of products
- Ability to multi task and perform under pressure
- Bilingual French considered an asset
- Process oriented mind, always looking to improve overall customer experience
- Strong written and verbal communication skills
- High energy, vibrant personality
- Exerts attention to detail in working with internal and external customers.
- Ability to embody a culture of taking disciplined action and going to great lengths to fulfill responsibilities.
- Ability to adapt to a changing environment and future needs.
- Energetic, flexible, collaborative and proactive with a high attention to detail.
- Great attitude and a people person. You enjoy your job and you enjoy the people you work with.
