Hi Everyone,
Can you please guide me as to what should i select as the NOC Code while filling in my EE profile.
Job Title : AVP Sales Quality Assurance
Organization: HSBC Bank
Job responsibilities
· Conduct on field observations, quality checks and coaching through Mortgage Introducers Visit, CEP WSM, Premier Events, Classroom Trainings and Joint Calls
· Ensure new employee integration, activation, sales quality and overall broad-based consistent performance.
· Ensure and track mandatory trainings and accreditations for staff by facilitating LTROD
· Draw up a training calendar and ensuring regular training in line with the pan India LTROD plan.
· Monitor the performance and of the DSFs and identify the underperformers at a regional level and ensure that appropriate coaching interventions are provided through the team leadership to the concerned resources in a timely manner.
· Disseminate the CVM imperatives of RBWM to all regions and facilitate the teams to become successful feeder channels to other distribution channels .
· Oversee complaints for the region by monitoring the TAT on eHelpline and facilitating quicker TAT/resolution.
· Evaluation of events and sharing feedback about various type of events.
· Sharing learnings to improve knowledge for error reduction and file sampling
· Entrusted with the responsibility of being “ Culture Catalyst “ for MSF across regions. The Best Place To Work culture is the key out -put of this imperative.
· Work closely with RHs and SMs in recognizing over good performances basis basis TCF principles, outcome KPIs and non-outcome KPIs
· Ensure the teams are well aware of Complaints Management process and TCF principles are followed in all customer interactions
· Support Regional Head in communication of initiatives taken by the bank/sr.management in living the TCF Principles through regular downloads of communication received from HEAD RBWM IDs
· Work closely with SMs and RH in ensuring the employees with Zero/Nil productivity come up the curve within an agreed timeline.
· Work closely with Regional Heads teams to coach on the implementation of prevalent operational processes and framework.
· Also work closely with bottom performers who are on Performance Improvement Plan(PIP) and their SMs and support them in improving their productivity levels
· Support in developing training content on various products with Subject Matter Experts (SMEs) and stakeholders and conduct Structured Classroom sessions/workshops/test of knowledge to upscale the knowledge of frontline (Product/Process knowledge training)
Qualifications
Qualifications/Requirements:
· Graduate or Post Graduate – any Steam with 7 to 10 years of sales & service experience.
Can you please guide me as to what should i select as the NOC Code while filling in my EE profile.
Job Title : AVP Sales Quality Assurance
Organization: HSBC Bank
Job responsibilities
· Conduct on field observations, quality checks and coaching through Mortgage Introducers Visit, CEP WSM, Premier Events, Classroom Trainings and Joint Calls
· Ensure new employee integration, activation, sales quality and overall broad-based consistent performance.
· Ensure and track mandatory trainings and accreditations for staff by facilitating LTROD
· Draw up a training calendar and ensuring regular training in line with the pan India LTROD plan.
· Monitor the performance and of the DSFs and identify the underperformers at a regional level and ensure that appropriate coaching interventions are provided through the team leadership to the concerned resources in a timely manner.
· Disseminate the CVM imperatives of RBWM to all regions and facilitate the teams to become successful feeder channels to other distribution channels .
· Oversee complaints for the region by monitoring the TAT on eHelpline and facilitating quicker TAT/resolution.
· Evaluation of events and sharing feedback about various type of events.
· Sharing learnings to improve knowledge for error reduction and file sampling
· Entrusted with the responsibility of being “ Culture Catalyst “ for MSF across regions. The Best Place To Work culture is the key out -put of this imperative.
· Work closely with RHs and SMs in recognizing over good performances basis basis TCF principles, outcome KPIs and non-outcome KPIs
· Ensure the teams are well aware of Complaints Management process and TCF principles are followed in all customer interactions
· Support Regional Head in communication of initiatives taken by the bank/sr.management in living the TCF Principles through regular downloads of communication received from HEAD RBWM IDs
· Work closely with SMs and RH in ensuring the employees with Zero/Nil productivity come up the curve within an agreed timeline.
· Work closely with Regional Heads teams to coach on the implementation of prevalent operational processes and framework.
· Also work closely with bottom performers who are on Performance Improvement Plan(PIP) and their SMs and support them in improving their productivity levels
· Support in developing training content on various products with Subject Matter Experts (SMEs) and stakeholders and conduct Structured Classroom sessions/workshops/test of knowledge to upscale the knowledge of frontline (Product/Process knowledge training)
Qualifications
Qualifications/Requirements:
· Graduate or Post Graduate – any Steam with 7 to 10 years of sales & service experience.
