Hello, I'm a little bit confused for my job description and the NOC codes I can find. I feel like my role could fit with several NOC codes. I work in the insurance field. I issue and settle life insurance applications and put them in force. I believe it matches with NOC 13100 - Administrative Officers, but could also be with12011 - Supervisors, finance and insurance office workers. My company gave me the code 12011 but I'm not 100% sure it's this one. I'm not working as an underwriter or claims. Could someone please advise maybe?
Here's a brief description of my role:
Build a positive relationship with Advisors/MGAs, Sales and vendors to successfully manage the applications successfully through the new business pipeline.
•Answer inbound producer service-related calls regarding all aspects of new business activities.
•With empathy, proficiently determine the needs of the caller and/or email sender and provide timely, clear and positive service experience to achieve one-time resolution
•May underwrite non-medical applications within a specific criterion for a distribution channel
•Order and review underwriting requirements, when appropriate, including Exams, Physician reports, Supplemental Forms, etc as per Underwriting
•Review documentation/requirements for completeness, accuracy and action as required
•Investigate and identify any irregular signatures/patterns and report to Special Investigative unit and leader based on process guidelines
•Conduct regular clear, concise, comprehensive communications for outstanding requirements to effectively manage the lifecycle of the applications and meet KPIs
•Review, investigate, process and track delivery requirements as required
•Process policy changes within established period of time (i.e. cancellations, reissues, 90-day changes)
•Archive electronic documents directly received, where appropriate
•Maintain and manage a high volume of follow-ups daily
•Collaborate, when necessary, and manage issues/escalations with proactive mindset
Here's a brief description of my role:
Build a positive relationship with Advisors/MGAs, Sales and vendors to successfully manage the applications successfully through the new business pipeline.
•Answer inbound producer service-related calls regarding all aspects of new business activities.
•With empathy, proficiently determine the needs of the caller and/or email sender and provide timely, clear and positive service experience to achieve one-time resolution
•May underwrite non-medical applications within a specific criterion for a distribution channel
•Order and review underwriting requirements, when appropriate, including Exams, Physician reports, Supplemental Forms, etc as per Underwriting
•Review documentation/requirements for completeness, accuracy and action as required
•Investigate and identify any irregular signatures/patterns and report to Special Investigative unit and leader based on process guidelines
•Conduct regular clear, concise, comprehensive communications for outstanding requirements to effectively manage the lifecycle of the applications and meet KPIs
•Review, investigate, process and track delivery requirements as required
•Process policy changes within established period of time (i.e. cancellations, reissues, 90-day changes)
•Archive electronic documents directly received, where appropriate
•Maintain and manage a high volume of follow-ups daily
•Collaborate, when necessary, and manage issues/escalations with proactive mindset