NOC 2282 - LETTER OF EMPLOYMENT - NEED HELP. SEND APPLICATION SOON.

[phresh]

I HAVE RECIEVED TWO LETTER OF EMPLOYMENT, I AM WORRIED THAT ONE OF THEM LOOKS TOO SIMILIAR TO THE NOC WEBSITE AND THE OTHER LOOKS OKAY BUT NOT AS DETAILED. I NEED HELP PLEASE!! WHICH LETTER OF EMPLOYMENT SHOULD I SEND OUT!!! PLEASE REVIEW BOTH LETTERS BELOW AND LET ME KNOW WHAT YOU THINK! NOTE!! MY CONCERN IS THE LETTER LOOKING TO SIMILAR TO THE NOC WEBSITE, I FEEL THAT IS A PROBLEM

FOR COMPARISION PURPOSES - I OUTLINED THE DUTIES IN THIS ORDER BELOW -- DUTIES FROM NOC 2282, DUTIES ONE, AND DUTIES TWO


"User support technicians" - NOC-2282 - NOTE - THIS IS FROM THE NOC SITE

"User support technicians perform some or all of the following duties:

•Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•Consult user guides, technical manuals and other documents to research and implement solutions
•Emulate or reproduce technical problems encountered by users
•Provide advice and training to users in response to identified difficulties
•Provide business systems, network and Internet support to users in response to identified difficulties
•Collect, organize and maintain a problems and solutions log for use by other technical support analysts
•Participate in the redesign of applications and other software
•May supervise other technical support workers in this group."


DUTIES ONE



•Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced. This included but was not limited to:
- Answering phones and responding to customer requests
- Consult user guides, technical manuals and other documents to research and implement solutions, as trained
- Provide advice and training to users in response to identified difficulties, including providing product and service information,
- Diagnose, troubleshoot and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
•Collected, organized and maintained a problems and solutions log for use by other technical support analysts
•Met client contractual goals and metric with regards to providing the customer excellent service
•Other duties as assigned by management


DUTIES TWO

- Answered phone calls and responded to customer requests
- Provided Customers with product and service information
- Identified, researched and resolved technical customer issues as trained,
- Diagnosed and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
- Met contractual goals and metric with regards to providing customer excellent service
- Other duties assigned by management

 

[phresh]

I HAVE RECIEVED TWO LETTER OF EMPLOYMENT, I AM WORRIED THAT ONE OF THEM LOOKS TOO SIMILIAR TO THE NOC WEBSITE AND THE OTHER LOOKS OKAY BUT NOT AS DETAILED. I NEED HELP PLEASE!! WHICH LETTER OF EMPLOYMENT SHOULD I SEND OUT!!! PLEASE REVIEW BOTH LETTERS BELOW AND LET ME KNOW WHAT YOU THINK! NOTE!! MY CONCERN IS THE LETTER LOOKING TO SIMILAR TO THE NOC WEBSITE, I FEEL THAT IS A PROBLEM

FOR COMPARISION PURPOSES - I OUTLINED THE DUTIES IN THIS ORDER BELOW -- DUTIES FROM NOC 2282, DUTIES ONE, AND DUTIES TWO


"User support technicians" - NOC-2282

"User support technicians perform some or all of the following duties:

•Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•Consult user guides, technical manuals and other documents to research and implement solutions
•Emulate or reproduce technical problems encountered by users
•Provide advice and training to users in response to identified difficulties
•Provide business systems, network and Internet support to users in response to identified difficulties
•Collect, organize and maintain a problems and solutions log for use by other technical support analysts
•Participate in the redesign of applications and other software
•May supervise other technical support workers in this group."


DUTIES ONE



•Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced. This included but was not limited to:
- Answering phones and responding to customer requests
- Consult user guides, technical manuals and other documents to research and implement solutions, as trained
- Provide advice and training to users in response to identified difficulties, including providing product and service information,
- Diagnose, troubleshoot and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
•Collected, organized and maintained a problems and solutions log for use by other technical support analysts
•Met client contractual goals and metric with regards to providing the customer excellent service
•Other duties as assigned by management


DUTIES TWO

- Answered phone calls and responded to customer requests
- Provided Customers with product and service information
- Identified, researched and resolved technical customer issues as trained,
- Diagnosed and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
- Met contractual goals and metric with regards to providing customer excellent service
- Other duties assigned by management

help anyone??

 

[weewatch]

The second letter in my opinion looks better!! u need not worry that much about looking similar, i guess the duties looks like a normal helpdesk job just put together in different words. Thats what i think..u might wanna wait for seniors to comment. All the best!

 

[phresh]

The second letter in my opinion looks better!! u need not worry that much about looking similar, i guess the duties looks like a normal helpdesk job just put together in different words. Thats what i think..u might wanna wait for seniors to comment. All the best!

Yeah! I was thinking the same thing. but I am a bit worried. Please I need a senior members input on this before I submit my application

 

[Konan1982]

I would go with Duties One..

My Noc is same..

 

[phresh]

I would go with Duties One..

My Noc is same..

So you don't think its too similar to the NOC site and wont be a problem?? because I sent my employers the duties from the noc site to see what is expected, that's why I feel it looks similar and suspicious. just don't want delays.

 

[phresh]

So you don't think its too similar to the NOC site and wont be a problem?? because I sent my employers the duties from the noc site to see what is expected, that's why I feel it looks similar and suspicious. just don't want delays.

Senior members, please help!!

 

[Konan1982]

So you don't think its too similar to the NOC site and wont be a problem?? because I sent my employers the duties from the noc site to see what is expected, that's why I feel it looks similar and suspicious. just don't want delays.

My job is technical support and 'Duties One' match closely..

 

[Omshri]

you need to change above both in wordings, doesn't look like 2282, if a person reads it, who is not in IT support

 

[phresh]

you need to change above both in wordings, doesn't look like 2282, if a person reads it, who is not in IT support

I don't know what you mean?? change what exact?? this is not I.T support, it is User technical support usually in call centres.

 

[phresh]

I HAVE RECIEVED TWO LETTER OF EMPLOYMENT, I AM WORRIED THAT ONE OF THEM LOOKS TOO SIMILIAR TO THE NOC WEBSITE AND THE OTHER LOOKS OKAY BUT NOT AS DETAILED. I NEED HELP PLEASE!! WHICH LETTER OF EMPLOYMENT SHOULD I SEND OUT!!! PLEASE REVIEW BOTH LETTERS BELOW AND LET ME KNOW WHAT YOU THINK! NOTE!! MY CONCERN IS THE LETTER LOOKING TO SIMILAR TO THE NOC WEBSITE, I FEEL THAT IS A PROBLEM

FOR COMPARISION PURPOSES - I OUTLINED THE DUTIES IN THIS ORDER BELOW -- DUTIES FROM NOC 2282, DUTIES ONE, AND DUTIES TWO


"User support technicians" - NOC-2282 - NOTE - THIS IS FROM THE NOC SITE

"User support technicians perform some or all of the following duties:

•Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•Consult user guides, technical manuals and other documents to research and implement solutions
•Emulate or reproduce technical problems encountered by users
•Provide advice and training to users in response to identified difficulties
•Provide business systems, network and Internet support to users in response to identified difficulties
•Collect, organize and maintain a problems and solutions log for use by other technical support analysts
•Participate in the redesign of applications and other software
•May supervise other technical support workers in this group."


DUTIES ONE



•Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced. This included but was not limited to:
- Answering phones and responding to customer requests
- Consult user guides, technical manuals and other documents to research and implement solutions, as trained
- Provide advice and training to users in response to identified difficulties, including providing product and service information,
- Diagnose, troubleshoot and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
•Collected, organized and maintained a problems and solutions log for use by other technical support analysts
•Met client contractual goals and metric with regards to providing the customer excellent service
•Other duties as assigned by management


DUTIES TWO

- Answered phone calls and responded to customer requests
- Provided Customers with product and service information
- Identified, researched and resolved technical customer issues as trained,
- Diagnosed and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
- Met contractual goals and metric with regards to providing customer excellent service
- Other duties assigned by management

I really need the input of a senior member on which duties to go with. please help!!!

 

[jsm0085]

I really need the input of a senior member on which duties to go with. please help!!!

You need to go with whatever one your employer gives you. This isn't essay writing - I've said it before. Pick one that you thinks best matches the NOC and go with it.

 

[Pippin]

I am not an expert, but would say the VO will think duties one is a self serving, cut and paste of NOC duties so it may be best not to use that one. Good luck.

 

[phresh]

You need to go with whatever one your employer gives you. This isn't essay writing - I've said it before. Pick one that you thinks best matches the NOC and go with it.

Thank very much for your response

 

[phresh]

I am not an expert, but would say the VO will think duties one is a self serving, cut and paste of NOC duties so it may be best not to use that one. Good luck.

Thank you. I only sent the noc duties to my employer as a guideline and they pretty much used it. thank you for your help.