Hi,
can someone confirm if the below roles and responsibilities are fine for NOC2171?
• Attend to service incidents and requests, notify technical leads on repeated incidents in order to meet the defined target in SLA
• Perform routine administrative tasks, handle 1st level incident and service request in order to comply with service delivery plan
• Executes Service requests, incidents and assist in providing relevant data points in order to comply with Service level management and reporting
• Document the changes and update CMDB in order to align with Change and Release management process
• Implement planned IPSAT Action Items in order to improve customer satisfaction
can someone confirm if the below roles and responsibilities are fine for NOC2171?
• Attend to service incidents and requests, notify technical leads on repeated incidents in order to meet the defined target in SLA
• Perform routine administrative tasks, handle 1st level incident and service request in order to comply with service delivery plan
• Executes Service requests, incidents and assist in providing relevant data points in order to comply with Service level management and reporting
• Document the changes and update CMDB in order to align with Change and Release management process
• Implement planned IPSAT Action Items in order to improve customer satisfaction