No information on entering receipt number (IMM 5401)

[rkaur2829]

Hi

I am getting following message when I choose 'receipt Number (IMM 5401)' option to login for checking Client Application status.
"
On-Line Services
We were not able to identify you using the information you provided. There could be three possible reasons:

• Please be sure the information you entered is correct and then try again.
• This service is only available to clients with applications in process. We may have received your application but not begun processing it yet. The following link may help you determine if your application is being processed:
  Application Processing Times
• At this time, you may use this on-line service if you have:
  • sponsored a member of the family class;
  • applied for permanent residence from within or outside Canada;
  • applied for a permanent resident card (replacement or renewal);
  • applied for Canadian citizenship (grant of citizenship);
  • applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
  • applied for a citizenship certificate (proof of Canadian citizenship);
  • applied to renounce Canadian citizenship; or
  • applied to resume Canadian citizenship. "

I get information if i choose other option like UCI number or Application number. But above message appears when i try to login using receipt number (IMM 5401).

I have done my medical, medical is received and RPRF fee is paid.

Can anybody please help how can I resolve this issue?