No ecas, no info over the phone, no reply from CPP-O

[DirectEnergy]

My application was received in Sydney on Dec 19, 2012, and I got my AOR on February 4th, 2013. Up to this day E-cas does not recognize me, call center does not give me any info and tries to connect to an agent (who is never available). A few days after my AOR I sent in my T4 asking to add it to the file, no reply whatsoever...
Is this normal??

 

[yahoo7]

Yes, this is normal. You will not be able to track your status in ECAS till you receive your AOR. Wait for atleast a week to receive an acknowledgement email after you send your additional docs by email. If not, you may send a reminder.

Also, try to put in all details like UCI, Full Name, DOB, Application # & Passport # when you send the email to CPC Ottawa.

 

[DirectEnergy]

I received my AOR on February 4th. I was never able to see my status en e-cas, though.
And, of course, I included all the details with my e-mail.

 

[yahoo7]

Dont worry. There have been problems with ECAS lately. You should be good. keep trying.