Has anyone actually experienced their testing?
https://digital.canada.ca/2018/10/23/human-story-behind-citizenship/
Curious to know if they have actually been rolling this out anywhere.......
https://digital.canada.ca/2018/10/23/human-story-behind-citizenship/
"Our partners in the client experience branch at IRCC have been leading departmental efforts to bring a user-centred approach to the delivery of services. We wanted to build on this expertise, so we set out to understand more about people’s experiences of the citizenship application process through an extensive research process.
Together we found two major pain points and set out to fix them."
1. Notice to appear
2. Rescheduling
Together we found two major pain points and set out to fix them."
1. Notice to appear
2. Rescheduling
Curious to know if they have actually been rolling this out anywhere.......