NEED NOC FOR JOB DESIGNATION FRAUD DETECTION OFFICER- S&FR? What can be my NOC?

[Shakshi Bothra]

Employment Type: Regular This position is responsible for the review and investigation of daily alerts generated by fraud monitoring programs, opening case files, diarizing investigation files for follow-up and administration. Impact on the Business • Completes preliminary investigations to determine if fraudulent activity is occurring and take necessary action to deal with suspect items as required. • Reviews daily alerts generated by fraud monitoring programs and refer suspicious accounts to investigators for further action. • Responds to fraud-related issues referred from branches – such as altered cheques -according to established procedures and assist with the investigation of questioned items. • Enters data into the Bank’s defensive software application with a high degree of accuracy and perform research on software-identified accounts for referral to the Senior Manager. Customers / Stakeholders • Contact customers, Branches and other external parties as required to verify information and activity as legitimate or fraudulent ; take action as required to address the situation and prevent fraudulent activity according to established procedures. Leadership & Teamwork • Works closely with the Sr. Mgr Fraud Monitoring Operations to ensure that cheque items requiring investigation are dealt with on a timely basis and deadlines for return are not exceeded. • Promote an environment that supports diversity and reflects the HSBC brand. Operational Effectiveness & Control • The position makes decisions to take corrective action in cases of fraudulent activity. Decisions beyond assigned authority are referred to higher management for approval. • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. • Complete other responsibilities, as assigned. Role Context • 80% of the mandate is working alerts generated by the software and following up on each one through to completion of the pay/no pay decision. • 10% will require file maintenance and statistical reporting. • 10% will be to input watchlist data into the monitoring software with a high degree of accuracy. • At peak times, overtime may be required to ensure that all alerts are closed to meet with CPA requirements. • It is anticipated that analysts will also train on several software programs in order to cover off for absences and be better able to refer accounts that they suspect may be involved with other kinds of risk problems. Management of Risk • Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Observation of Internal Controls • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Qualifications • Minimum of one years experience in a line position –or equivalent – (customer Service, PFS, CFS, or subsidiary business) • Analytical and problem solving skills. – ability to multitask and manage multiple investigations in an organized and thorough manner, ensuring that all actions are documented. • Good customer service and communications skills- written and spoken. • Ability to exercise discretion and confidentiality, adhere to established deadlines. • Proficiency with computers , software packages and internet available resources