Good day friends,
I am trying to identify under which NOC code is my job description, but have no luck. I have been working as Customer Service Exports Specialist for one year (shipping business). Do i still have a chance to apply under CEC in 2013 with this working experience?
Could you please assist. Here is the summary of position i had:
Customer Service Representative Import/Export
Position Summary: Provide prompt and courteous service and handle all import / export related inquiries for all customers, internal and external.
Key Responsibilities:
Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
Monitor other customer entry points (i.e. E-mail, RightFax, EDI) for customer inquiries and respond within agreed upon deadlines with all relevant information.
Serve as a liaison for our customers to other related entities such as terminals, freight cashiers, Shared Service Centers, and sales offices.
Prepare reports as required including the following:
o Weekly report of issues that require management attention. To be submitted to Manager
o Specialized customer reports as required and established through Sales and management channels
Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant internal customers informed
Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments
Update systems as required.
Produce Hazardous Manifests when needed.
Plan Transshipment of foreign to foreign cargo when required.
Promote compliance with Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
Performs other position related duties as specified by management
Position Specifications
Education and Experience:
High School Diploma or equivalent (4-year college degree preferred)
1 – 2 years of functional experience in Customer Service (retail, sales, call center, etc.)
Experience in the transportation industry is highly desired
Thank you a lot!
I am trying to identify under which NOC code is my job description, but have no luck. I have been working as Customer Service Exports Specialist for one year (shipping business). Do i still have a chance to apply under CEC in 2013 with this working experience?
Could you please assist. Here is the summary of position i had:
Customer Service Representative Import/Export
Position Summary: Provide prompt and courteous service and handle all import / export related inquiries for all customers, internal and external.
Key Responsibilities:
Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
Monitor other customer entry points (i.e. E-mail, RightFax, EDI) for customer inquiries and respond within agreed upon deadlines with all relevant information.
Serve as a liaison for our customers to other related entities such as terminals, freight cashiers, Shared Service Centers, and sales offices.
Prepare reports as required including the following:
o Weekly report of issues that require management attention. To be submitted to Manager
o Specialized customer reports as required and established through Sales and management channels
Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant internal customers informed
Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments
Update systems as required.
Produce Hazardous Manifests when needed.
Plan Transshipment of foreign to foreign cargo when required.
Promote compliance with Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
Performs other position related duties as specified by management
Position Specifications
Education and Experience:
High School Diploma or equivalent (4-year college degree preferred)
1 – 2 years of functional experience in Customer Service (retail, sales, call center, etc.)
Experience in the transportation industry is highly desired
Thank you a lot!
