Dears,
Could anyone please assist me and tell me which is the correct noc for the below job title and duties ?
Title/ Direct Channels Development Officer
Duties/
Undertake specific technical/support takes of varying complexity to support professional colleagues in project assign by direct channels, work according to the developed projects schedule and provide technical supervision with regard to vendor
Select and use appropriate procedures/equipment’s/techniques to analyze and interpret data and produce technical outputs/reports
Perform day to day task related to customer service request to direct channel
Provide technical information, interpretation and opinions as required
Under take specific technical/support tasks of business processing, projects, analysis and resolution of technical issues in call center
Provide technical guidance and information to junior colleague as per required
Provide support of ad hoc IT request and changes as defined by direct channels stockholders
Prepare technical reports
Resolving all direct channels software issues in a timely manner
Authorizing the applications access levels for direct channels staff
Responsible for Direct channels department projects and UAT.
Following up on request forms and applications to ensure that they are being dealt with in a timely manner.
Assist in the monitoring of sales patterns in order to identify and ensure the addressing of any areas of strength or weakness.
Participating in the day-to-day activities of the Contact Center Operations in order to ensure it that the operations is run effectively.
Assign each product application to its relevant function respectively and process it in a timely manner.
Receive and log customers’ issues and complaints and forward to the Customer Complaints function in order to ensure timely resolution and maintain excellent customer service.
Follow up on new requests and various KFH products to ensure customers receive the requested services within the stipulated time.
Record and update all customer complaints to ensure that quick responses and high quality services.
Coordinate with information technology to solve the technical problems
Handling the IVR system.
Projects UAT
Responsible for call center user access
permissions on the systems.
Ensure projects plans are updated to reflect progress and communication
Supporting the e-banking channel in the technical issues.
Calling customers to investigate the technical problems.
Follow all relevant functional policies, processes, procedures and instructions to subordinates so that work is carried out in a controlled manner.
Report to the head of alternative channels.
Could anyone please assist me and tell me which is the correct noc for the below job title and duties ?
Title/ Direct Channels Development Officer
Duties/
Undertake specific technical/support takes of varying complexity to support professional colleagues in project assign by direct channels, work according to the developed projects schedule and provide technical supervision with regard to vendor
Select and use appropriate procedures/equipment’s/techniques to analyze and interpret data and produce technical outputs/reports
Perform day to day task related to customer service request to direct channel
Provide technical information, interpretation and opinions as required
Under take specific technical/support tasks of business processing, projects, analysis and resolution of technical issues in call center
Provide technical guidance and information to junior colleague as per required
Provide support of ad hoc IT request and changes as defined by direct channels stockholders
Prepare technical reports
Resolving all direct channels software issues in a timely manner
Authorizing the applications access levels for direct channels staff
Responsible for Direct channels department projects and UAT.
Following up on request forms and applications to ensure that they are being dealt with in a timely manner.
Assist in the monitoring of sales patterns in order to identify and ensure the addressing of any areas of strength or weakness.
Participating in the day-to-day activities of the Contact Center Operations in order to ensure it that the operations is run effectively.
Assign each product application to its relevant function respectively and process it in a timely manner.
Receive and log customers’ issues and complaints and forward to the Customer Complaints function in order to ensure timely resolution and maintain excellent customer service.
Follow up on new requests and various KFH products to ensure customers receive the requested services within the stipulated time.
Record and update all customer complaints to ensure that quick responses and high quality services.
Coordinate with information technology to solve the technical problems
Handling the IVR system.
Projects UAT
Responsible for call center user access
permissions on the systems.
Ensure projects plans are updated to reflect progress and communication
Supporting the e-banking channel in the technical issues.
Calling customers to investigate the technical problems.
Follow all relevant functional policies, processes, procedures and instructions to subordinates so that work is carried out in a controlled manner.
Report to the head of alternative channels.
