Hello everyone. Need advice regarding my NBI Clearance. I authorized my brother to get my NBI certificate in the Philippines cause I won’t be able to do it since I’m here in Canada. Luckily, he got it after a week and sent it to me. That’s the last requirement I need actually. After gathering all the documents, I uploaded them and submit them to cic. After 2 weeks, I got a letter from them that I need to re-send my NBI clearance because the one that I provided is cut off. What does that mean? I need to scan like the whole thing, NBI clearance original copy and personal copy? I also noticed that my thumbprint and signature wasn’t there. What should I do?