I have applied for a visitors visa, and because I served a prison sentence 40 years ago I had to open a cic account. Once opened I was told I would need to submit further document it did not say what it would be or where to send it. I have tried several to find out the status of my application sometimes the website shows application is in progress another time it says there is no record of my application. I have been visiting family in Canada for the last 7 years no problems until now. Have to say that it is the worst website I have ever visited. Can anyone suggest how I can get this sorted