+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
http://www.cic.gc.ca/english/resources/manuals/op/op15-eng.pdf
http://www.cic.gc.ca/english/resources/manuals/ir/ir03-eng.pdf
 
The medical surveillance code 11 means you have 2 1s
Example: say your med code was 23 your code is really 2/3