URGENT HELP REQUIRED.
I had submitted my application on 18th May 2026 online.
Today, I received an email from IRCC of missing information. When I opened my application is shows :
Your application for Canadian citizenship is
incomplete. We
cannot start processing your application for the following reasons:
Fee Payment
We refunded the payment in the receipt (you previously asked for a refund).
To fix this issue
- Pay the fee again and upload a new receipt
Go to your fee payment
If you still want to apply
- Correct the issues listed above
- Upload all documents as instructed (where applicable).
- Make sure all files are clear and easy to read.
- Update your physical presence calculation
- Make sure the application has all of your latest information
- You have 60 daysto resubmit the application from the date you receive this message (check the date above). If you don't resubmit it after 60 days
- we'll permanently delete your account and application
- if you still want to apply, you must create a new account and apply again
We have
not taken your payment yet. If you can’t or don’t want to resubmit your application, you may
ask for a refund(opens in new tab).
If you think that we’re making an error,
contact us(opens in new tab).
Thank you,
Case Processing Centre
Sydney, Nova Scotia
I AM at a complete loss to understand this. I had made the payment of $653 for the application and it shows in my bank account. I also had attached the fee receipt as it shows as attached pdf file in my submitted copy that I saved. I have not made any refund request as stated in their message. I will be calling IRCC tomorrow to understand more. The message is also unclear if they have refunded the fee or not. I don't want my application delayed by another 4 months as a resubmission and for no fault of mine.
Any help will be appreciated.
