+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Question. We only had to upload the front of our citizenship picture and then manually enter the info right?

I got my first application returned because they didn’t accept the photo, and resubmitted everything at the end of May. Thanks!
 
Update:

Type: Online application
Location: ON
Physical Presence Days: 1098
Application Type: Online
Application sent: 18-May-2026
Delivered: 18-May-2026
AOR: 20-Aug-2026

How many days do I need to wait before creating a tracker? below is what I got when I tried to create a tracker account now.

Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.
48 hours from the time you receive AOR, usually you can create one around 45th hour
 
48 hours from the time you receive AOR, usually you can create one around 45th hour
I got AOR on August 20 in the morning but I am still unable to create a tracker account. I got this message every time after UCI and application number input: "Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet."
 
I got AOR on August 20 in the morning but I am still unable to create a tracker account. I got this message every time after UCI and application number input: "Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet."
Same with me, after receiving AOR I received fingerprint request. Don't know where I am standing.
 
I got AOR on August 20 in the morning but I am still unable to create a tracker account. I got this message every time after UCI and application number input: "Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet."
count working days