Hi,
I am currently working as an IT Call Coordinator for an IT company. My job duties fall under noc code 2282 but I am really confused about the job letter. Every lawyer is coming up with different opinion. Can somebody please help.
• Communicate electronically with clients, technicians, partners and other client service team members experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents in response to research and implement solutions.
• Coordinate and maintain technician schedules for Deskside, IMAC, and break/fix support.
• Organize hardware availability and set deployment expectation with clients through working with On - site parts coordinator.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Action Scotia bank tickets in case of new Branch open and closure which includes install/uninstall.
• Vet and validate Scotia bank users in order to upgrade OS from windows 7 to windows 10.
• Assist with special projects where required as directed by the On-Site Call Centre Team Manager.
• Perform Client call-backs in accordance with established procedure and to escalate tickets back to the IBM Team where activities cannot be scheduled in a timely manner.
• Manage the Clearview ticket life cycle from creation to closing with the help of repair codes.
Thank you
Sukhman
I am currently working as an IT Call Coordinator for an IT company. My job duties fall under noc code 2282 but I am really confused about the job letter. Every lawyer is coming up with different opinion. Can somebody please help.
• Communicate electronically with clients, technicians, partners and other client service team members experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents in response to research and implement solutions.
• Coordinate and maintain technician schedules for Deskside, IMAC, and break/fix support.
• Organize hardware availability and set deployment expectation with clients through working with On - site parts coordinator.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Action Scotia bank tickets in case of new Branch open and closure which includes install/uninstall.
• Vet and validate Scotia bank users in order to upgrade OS from windows 7 to windows 10.
• Assist with special projects where required as directed by the On-Site Call Centre Team Manager.
• Perform Client call-backs in accordance with established procedure and to escalate tickets back to the IBM Team where activities cannot be scheduled in a timely manner.
• Manage the Clearview ticket life cycle from creation to closing with the help of repair codes.
Thank you
Sukhman