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My partner applied family class outland and done all 4 criteria. But no email about next. Dose anyone know what’s going on?

Time line
Jan 29 App received
Feb 15 Biometrics completed
Mar 10 Medical completed
Mar 21 Eligibility completed
Mar 22 Pre Arrival Invite
Apr 29 Background completed (Ghost update)

I can see the doc number in the checker but received nothing. The checker still says it's in progress.

Thank you.
Did you get your Passport Request? How many days did it take after BGC completed and COPR Number was given?
 
did you also get an email update? Are you using the PR tracker? If yes, do you also see the passport request document request there? Thank you for answering
No, I did not get an email update. I also used the PR tracker and the only thing it said was "We sent you a message about your application" on the same date I received my PPR in my GC Key account, but there was no PPR on the Tracker. The PPR was only in my GC Key.
 
No, I did not get an email update. I also used the PR tracker and the only thing it said was "We sent you a message about your application" on the same date I received my PPR in my GC Key account, but there was no PPR on the Tracker. The PPR was only in my GC Key.
Thank for replying. We received our passport request today. 3 days after the background verification status was updated.
 
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Did you get your Passport Request? How many days did it take after BGC completed and COPR Number was given?
CoPR number was available on PR trucker right away once BGC was done for us.
She didn’t get passport request. Maybe because she has study permit in Canada?? I’m not sure why.