They have changed the menu options. They ask UCI number and after selecting many different options they again ask for application number. At the end you will hear the recorded message or status regarding your application. After you hear the message they give you the option to speak to the agent. But every time you select the option it will say all the agents are busy right now call later. And call be disconnected. This whole exercise is of around 10-15 minutes. I have tried at different times but I could not successed. For me it was a waste of time.