Issue with CiC portal? ***important***

[mapleleaf987]

i was attempting to upload some documents in eapr but the system is not accepting stating unrecognised formats . Although my documents are in PDF format I'm not sur what the issue is. Has anyone faced any issue in the past 12 hours ?

 

[hamgha]

i was attempting to upload some documents in eapr but the system is not accepting stating unrecognised formats . Although my documents are in PDF format I'm not sur what the issue is. Has anyone faced any issue in the past 12 hours ?

are they smaller than 4 Mb?

 

[mapleleaf987]

are they smaller than 4 Mb?

Yes each doc is roughly some 800 kb to 1MB

 

[OdinNguyen]

i was attempting to upload some documents in eapr but the system is not accepting stating unrecognised formats . Although my documents are in PDF format I'm not sur what the issue is. Has anyone faced any issue in the past 12 hours ?

is it pdf create by adobe?

 

[mapleleaf987]

is it pdf create by adobe?

yes..although im not sure if any version or anything makes a difference?

 

[mapleleaf987]

Thanks guys the issue is sorted. It was a browser problem, needed an upgrade