- · you have received an email advising you to submit your passport using the VAC 2-way courier OR
- · your passport has been release to the VAC and you have received an SMS message.
- SUBMITTING YOUR PASSPORT IN SEQUESNCE/ORDER WILL HELP US PROCESS REQUESTS FASTER
HOW TO CONTACT US
If you are enquiring about that status of your visa application, please use the online webform and complete all the required information (passport number, name, date of birth, file number) so that your enquiry may be responded to in a timely manner.
BIOMETRIC ENROLLMENT
Because the VACs remain closed at this time, biometric enrolment deadlines will automatically be extended. You do not require a new biometric instruction letter. We have many applicants who are waiting to complete their biometric enrolment. When the VACs re-open biometric enrolment will be prioritized by business line.
STATUS UPDATES/ADDITIONAL DOCUMENT REQUESTS
If you are providing additional documents as requested by IRCC, please submit through your IRCC mykeyaccount. If you are unable to do so and have emailed your attachments directly to us, please note that your documents will be attached to your file, however we are unable to provide you with a timeframe for uploading your documents.
TRAVEL RESTRICTIONS
Find out if you are exempt from Canada’s COVID-related travel restrictions by clicking on the following link: Travel exemption and entry requirements. For more information on quarantine, face coverings or to interact with a COVID-19 virtual assistant click here:Safe travel
Obtaining authorization to travel does not exempt you from the requirement to have a valid passport and visa. If you are from a visa exempt country, you will require an eTA. The final determination to allow a traveller to board an aircraft is made by the airline, often in consultation with the Canada Border Services Agency. Everyone is subject to examination when entering Canada and a traveller may be denied entry if they are not exempt from the travel restrictions or if they do not meet requirements under theImmigration and Refugee Protection Act.
Online Temporary Resident applications will not be prioritized unless you contact IRCC at IRCC.COVID-TravelExemptions-Exemptionsdevoyage-COVID.IRCC@cic.gc.ca. Please do not send an email unless you are exempt from the travel restrictions and have an application in process. You must explain; why you are travelling for a non-discretionary/non-optional purpose, and provide acceptable documentation.
PASSPORT RETURNS
Most passports from VAC/paper applications submitted to our offices in Delhi, Chandigarh and Bangalore have been returned to clients. If your passport has not been returned, please be patient as we process your file. If you would like to withdraw your application and have your passport returned, please email us atDELHIIMMIGRATION@international.gc.ca. Note that processing fees will not be refunded.
