IRCC TRACKER NOT WORKING

[Salma.crs123]

Hi
My mother submitted application through GC key in June 2023. By now the IRCC tracker should work. But when she enters her details in the tracker she gets the error

Correct these errors:

• Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.

She did not use any representative on her application.
Can someone please suggest

Thanks

 

[scylla]

Hi
My mother submitted application through GC key in June 2023. By now the IRCC tracker should work. But when she enters her details in the tracker she gets the error

Correct these errors:

• Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.

She did not use any representative on her application.
Can someone please suggest

Thanks

https://www.canadavisa.com/canada-i...ng-for-anyone-right-now.812464/#post-10543627

 

[Salma.crs123]

https://www.canadavisa.com/canada-i...ng-for-anyone-right-now.812464/#post-10543627

The issue is different. I'm getting this error since day 1

 

[scylla]

The issue is different. I'm getting this error since day 1

Ah - got it. Sorry. I misunderstood.