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How to file official complaints against CIC services, performance, ...?

Fencesitter

Champion Member
Sep 29, 2011
1,761
52
Category........
Visa Office......
Hong Kong
Job Offer........
Pre-Assessed..
App. Filed.......
April 13, 2012
AOR Received.
AOR2 July 25, 2012
File Transfer...
July 13, 2012
Med's Done....
Mar 1, 2012
Interview........
WAIVED!
Passport Req..
Aug 28, 2012
VISA ISSUED...
Sept 24, 2012
LANDED..........
Jan 30, 2013
There will always be the 'haves' and the 'have nots'...

There will always be people like 'Dr. Eng X' who cry and complain at every opportunity...

We got our visa without a problem...so did thousands of other people...

FS
 

BCgirl2012

Hero Member
May 15, 2012
716
26
Category........
Visa Office......
Ankara
Job Offer........
Pre-Assessed..
App. Filed.......
28-05-2012
AOR Received.
03-07-2012
File Transfer...
04-07-2012
Med's Done....
16-12-2011
Passport Req..
18-04-2013
VISA ISSUED...
01-05-2013
Fencesitter said:
There will always be the 'haves' and the 'have nots'...

There will always be people like 'Dr. Eng X' who cry and complain at every opportunity...

We got our visa without a problem...so did thousands of other people...

FS
And a lot of people haven't. I think it's quite insensitive to dismiss the fact that the system has issues and it can be improved. The file you're referring to has been with CIC for a year with no processing at all. The same with around 10'000 cases transferred after Buffalo's closure.

Being fair is a good trait to have. Good for you to have a smooth processing. But could you please stop downplaying other people's problems?

Thanks.
 

MadeInCanada

Hero Member
Oct 15, 2012
805
71
Canada
Category........
Visa Office......
Cairo
Job Offer........
Pre-Assessed..
App. Filed.......
31-12-2012
File Transfer...
23-01-2013
Med's Done....
18-10-2012
Interview........
26-05-2013
Passport Req..
27-05-2013
VISA ISSUED...
18-06-2013
LANDED..........
July 1st 2013
It also should go without saying that every person is different in their capabilities. Some people have the ability to take life by the horns and desensitize themselves against the lemons it so often throws. Not everyone is like that, and sometimes the problems we face get heavier, lessening that ability.

Like water off a ducks back... It's not always easy to think like that though.
 

gsize

Hero Member
May 2, 2009
958
48
Category........
Job Offer........
Pre-Assessed..
App. Filed.......
2009....denied Feb 2010.....appeal allowed (August 2012)..waiting for processing
Doc's Request.
04/04/2013
File Transfer...
30/01/2013
Med's Done....
04/2013 (second time)
Passport Req..
21/02, 2014
VISA ISSUED...
18/03/2014
LANDED..........
05/04/2014
Double Rainbow said:
LOL I have a corona with you Sending you a ((((((huge hug)))))) xoxo :-*
thanks hun....you made my day ! ???
 

Dr Eng X

Champion Member
Jan 10, 2012
1,573
31
Category........
Visa Office......
Ottawa
Job Offer........
Pre-Assessed..
BCgirl2012 said:
And a lot of people haven't. I think it's quite insensitive to dismiss the fact that the system has issues and it can be improved. The file you're referring to has been with CIC for a year with no processing at all. The same with around 10'000 cases transferred after Buffalo's closure.

Being fair is a good trait to have. Good for you to have a smooth processing. But could you please stop downplaying other people's problems?

Thanks.
Don't worry about some daddy's kids playing around I stopped caring about these likes long ago. They have been spoiled by their daddy's and have not yet taken responsibilities or known it. These are among the temporarily privileged... and they will fight for the situation to remain ugly as they will be hurt by any auditing
 

Fencesitter

Champion Member
Sep 29, 2011
1,761
52
Category........
Visa Office......
Hong Kong
Job Offer........
Pre-Assessed..
App. Filed.......
April 13, 2012
AOR Received.
AOR2 July 25, 2012
File Transfer...
July 13, 2012
Med's Done....
Mar 1, 2012
Interview........
WAIVED!
Passport Req..
Aug 28, 2012
VISA ISSUED...
Sept 24, 2012
LANDED..........
Jan 30, 2013
BCgirl2012 said:
And a lot of people haven't. I think it's quite insensitive to dismiss the fact that the system has issues and it can be improved. The file you're referring to has been with CIC for a year with no processing at all. The same with around 10'000 cases transferred after Buffalo's closure.

Being fair is a good trait to have. Good for you to have a smooth processing. But could you please stop downplaying other people's problems?

Thanks.
What problem does the OP have? He is still within normal processing, so what's the problem?

Sure the system has issues, but only for the minority, not the majority. The truth is, most get through without any drama. Some do not, but this is the way it is...people need to learn how to deal with it.

Dr. Eng X is a complainer. He has been crying like a baby since the first time he posted on this forum. What good does that do for the rest of the people still waiting? Does it help? No. All it does is frustrate people even more.

If you are within normal processing, do NOT complain about how slow it is...you have nothing to complain about until it goes beyond normal processing. Isn't that pretty clear? Complaining about how slow it takes or how it should be faster is utterly useless. You are immigrating...it's not like it's your right to do so...if it were, there wouldn't be this process...

FS
 

Fencesitter

Champion Member
Sep 29, 2011
1,761
52
Category........
Visa Office......
Hong Kong
Job Offer........
Pre-Assessed..
App. Filed.......
April 13, 2012
AOR Received.
AOR2 July 25, 2012
File Transfer...
July 13, 2012
Med's Done....
Mar 1, 2012
Interview........
WAIVED!
Passport Req..
Aug 28, 2012
VISA ISSUED...
Sept 24, 2012
LANDED..........
Jan 30, 2013
Dr Eng X said:
Don't worry about some daddy's kids playing around I stopped caring about these likes long ago. They have been spoiled by their daddy's and have not yet taken responsibilities or known it. These are among the temporarily privileged
Hope you get your visa soon. :-*

FS
 

Dr Eng X

Champion Member
Jan 10, 2012
1,573
31
Category........
Visa Office......
Ottawa
Job Offer........
Pre-Assessed..
Again back to the thread topic...some would want to take me to side fights or make it about a specific person
Dr Eng X said:
CIC has held many files in CPP-Ottawa and they did NOT do anything or help the Visa Office instead and after months they transferred the files without order
Now the Visa Office claims to have started processing the files based on the date they were received from Ottawa. However, that is NOT the order in which the files were recieved. There is huge unjustice
How to complain? How to find justice?

This is an example of CIC and their performance

http://www.cicsnews.com/?p=947
http://www.cicsnews.com/?p=1781
http://www.cicsnews.com/?p=851
 

zardoz

VIP Member
Feb 2, 2013
13,304
2,166
Canada
Category........
FAM
Visa Office......
London
App. Filed.......
16-02-2013
VISA ISSUED...
31-07-2013
LANDED..........
09-11-2013
Those three links only point to two cases of a bad individual in CIC, yet you quote them again and again..
They are nothing to do with CIC performance as an organisation. If this is all the hard fact you have available, I suggest that you stop whining and "get a life". This forum is not your personal soap box. (look it up if you don't understand).
 

Hnhkrk

Hero Member
May 4, 2012
368
11
Illinois, USA
Category........
Visa Office......
LA --> Ottawa
Job Offer........
Pre-Assessed..
App. Filed.......
04-09-2012
AOR Received.
17-10-2012
Med's Done....
09-08-2012
Interview........
Waived
Passport Req..
08-03-2013
VISA ISSUED...
16-04-2013
LANDED..........
25-04-2013
Nobody stops to ask themselves if perhaps the applicant is the problem. Maybe the application is incomplete, hard to decifer, or just unorganized.

No one is trying to down-play how stressful and annoying it is to have your application at the CIC for a year, but we are saying the that CIC is not as evil at most think that they are.
 

Dr Eng X

Champion Member
Jan 10, 2012
1,573
31
Category........
Visa Office......
Ottawa
Job Offer........
Pre-Assessed..
My case is noone's business! If you can answer this thread's question go ahead ... otherwise I couldn't care less
 

Hnhkrk

Hero Member
May 4, 2012
368
11
Illinois, USA
Category........
Visa Office......
LA --> Ottawa
Job Offer........
Pre-Assessed..
App. Filed.......
04-09-2012
AOR Received.
17-10-2012
Med's Done....
09-08-2012
Interview........
Waived
Passport Req..
08-03-2013
VISA ISSUED...
16-04-2013
LANDED..........
25-04-2013
Dr Eng X said:
My case is noone's business! If you can answer this thread's question go ahead ... otherwise I couldn't care less
People have answered your question.
 

Dr Eng X

Champion Member
Jan 10, 2012
1,573
31
Category........
Visa Office......
Ottawa
Job Offer........
Pre-Assessed..
Hnhkrk said:
People have answered your question.
with all my respect, gratitude and appreciation to those who provided suggestions...they are suggestions and most are for individual isolated cases...not in comparison to other cases
 

Hnhkrk

Hero Member
May 4, 2012
368
11
Illinois, USA
Category........
Visa Office......
LA --> Ottawa
Job Offer........
Pre-Assessed..
App. Filed.......
04-09-2012
AOR Received.
17-10-2012
Med's Done....
09-08-2012
Interview........
Waived
Passport Req..
08-03-2013
VISA ISSUED...
16-04-2013
LANDED..........
25-04-2013
Dr Eng X said:
with all my respect, gratitude and appreciation to those who provided suggestions...they are suggestions and most are for individual isolated cases...not in comparison to other cases
You're not going to find what you're looking for. :p
 

InfoSeeker12

Champion Member
Aug 28, 2012
1,383
340
Canada
LANDED..........
Sep 2013
Dr Eng X said:
with all my respect, gratitude and appreciation to those who provided suggestions...they are suggestions and most are for individual isolated cases...not in comparison to other cases

Hi Dr. Eng,

There are not just those 3 cases - which are major ones no doubt- but there are cases about CIC-Vegreville office (a remote place in Alberta) - where applications were disposed intentionally - just because the workers wanted a pay raise. They perhaps got it eventually - but what about the applicants who were waiting for WPs as they had already got job offers etc..They are the ones who had to bear the brunt of irresponsible behavior of CIC officers.

Unfortunately, there is not much one can do against CIC at this moment. If you have money and time, you can hire a lawyer and file a suit against CIC. What's the most that will come out of it? You will get your immigration, or a Work Permit etc. But on a huge cost. And this is where its all wrong.

CIC needs to open a channel where they can answer complaints and quickly assess if the final decision was done correctly. Right now, there is no such window to answer any complaints. Applicants who apply through a lawyer - only their lawyers are able to get in touch with the visa officer and yes - sometimes the visa officer rectifies their mistake. But its really rarely done.

Writing in major newspapers - ottawa or toronto based - is perhaps the only useful thing we can do.