you can call them direlctly on Call Centre telephone number: 1-888-242‑2100
or you can mail thm on sydney-im-enquiry@international.gc.ca
If you are making an inquiry or sending information regarding an application always include:
Applicant's Full Name (SURNAME, Given names)
Date of Birth (dd/mm/yyyy)
File Number (letter/number - if available)
FOSS Number or Client ID in our office (if you know it)
Telephone number including area code: (Example: (02) 9123-4567), or even better, a mobile telephone number.