HELP - Received emails from IRCC and confused

[quarantine2020]

Hi everyone, today I received emails from IRCC almost at the same time, and I'm confused about what (if anything) I need to /should do next. Please help!

At 2:20PM, I received an email called "Request Letter", telling me to submit FBI police certificate because I lived in the US for more than 6 months.
In my original application, I already submitted a FBI police certificate, but this certificate is a bit old, although everything is still valid/no change
The last time I set foot in the US was 10 years ago. My FBI police certificate is from 3 years ago.
When I received this "Request Letter" email, I thought maybe the certificate is really too old and I had to do it again, and immediately started reading how to do it.


At 2:24PM, I received ANOTHER email called "Information Letter, and to quote IRCC, "Please disregard previous request letter sent to you on today’s date."

Right now, in the 'front page' of my account where it says "View the applications you submitted", my PR application's "Current Status" says "Your Action is Required". However, when I click on the "Check full application status" field and open the application, within the application page, my "Application Status" says "We are processing your application. We will send you a message when there is an update or if we need more information from you."

I'm so confused. Should I try to get a new FBI certificate or not? I called IRCC 5 times today and haven't been able to connect. HELP. THANK YOU.

CEC Inland
AOR Sept 2
Med/Bio Oct 17

 

[RefugeeHelp1]

Hi everyone, today I received emails from IRCC almost at the same time, and I'm confused about what (if anything) I need to /should do next. Please help!

At 2:20PM, I received an email called "Request Letter", telling me to submit FBI police certificate because I lived in the US for more than 6 months.
In my original application, I already submitted a FBI police certificate, but this certificate is a bit old, although everything is still valid/no change
The last time I set foot in the US was 10 years ago. My FBI police certificate is from 3 years ago.
When I received this "Request Letter" email, I thought maybe the certificate is really too old and I had to do it again, and immediately started reading how to do it.


At 2:24PM, I received ANOTHER email called "Information Letter, and to quote IRCC, "Please disregard previous request letter sent to you on today’s date."

Right now, in the 'front page' of my account where it says "View the applications you submitted", my PR application's "Current Status" says "Your Action is Required". However, when I click on the "Check full application status" field and open the application, within the application page, my "Application Status" says "We are processing your application. We will send you a message when there is an update or if we need more information from you."

I'm so confused. Should I try to get a new FBI certificate or not? I called IRCC 5 times today and haven't been able to connect. HELP. THANK YOU.

CEC Inland
AOR Sept 2
Med/Bio Oct 17

Just disregard the email and wait for the Portal to update it can take up to 48hrs to update you have nothing to worry about.

 

[quarantine2020]

Just disregard the email and wait for the Portal to update it can take up to 48hrs to update you have nothing to worry about.

I called IRCC and was told verbally that "No you don't need to upload anything extra". However, the status on my IRCC still doesn't go away - it has been several days and the portal still says "Your Action is Required" and there's a slot to upload new document.

Any thoughts please?

 

[RefugeeHelp1]

I called IRCC and was told verbally that "No you don't need to upload anything extra". However, the status on my IRCC still doesn't go away - it has been several days and the portal still says "Your Action is Required" and there's a slot to upload new document.

Any thoughts please?

Send a Webform

 

[quarantine2020]

Send a Webform

How to send a webform and how long it might take for it to be answered by an agent? thank you in advance

 

[RefugeeHelp1]

How to send a webform and how long it might take for it to be answered by an agent? thank you in advance

https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

Do not expect a reply until next year they normally reply in like 2 to 3 weeks. IRCC is backlogged. But you have nothing to worry about, whether or not your account still says waiting for you or not, the fact is you will not need to submit anything.

For example, I know people who have their citizenship certificate in hand and applied for a passport and their account still shows in progress, this is just an online system and should not be your source of truth, as it may take some time to update, you contact them and were advised there is nothing to worry about, and you also have an email of them letting you know it was sent in error, so no need to rush or worry, your application will be fine.

anyways good luck