Got a reply from webfrom saying they did not receive my application.

[moetorious]

Hi all, I just received a webfrom reply
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We verified the information you provided and can confirm that your application is not available in the system yet.

If you sent it by traceable means, you may contact the mail service provider you used in order to make sure that it was received by the processing office.

Furthermore, due to the ongoing situation related to COVID-19, some IRCC offices are currently operating with reduced or critical staff only. We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We are making all the necessary efforts to process applications as soon as possible."

Yet DHL tracking shows it was delivered and I even asked them to email me proof of delivery. Anyone had this problem before? how did you manage to fix it, its going to be a real pain for me to reapply and give updated information. not only that im afraid my application will be delayed again if they find my first application (meaning I applied twice in their system).
here is proof of delivery

https://imgur.com/l0sXJE3

Any help I would highly appreciate it.

 

[canuck78]

Hi all, I just received a webfrom reply
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We verified the information you provided and can confirm that your application is not available in the system yet.

If you sent it by traceable means, you may contact the mail service provider you used in order to make sure that it was received by the processing office.

Furthermore, due to the ongoing situation related to COVID-19, some IRCC offices are currently operating with reduced or critical staff only. We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We are making all the necessary efforts to process applications as soon as possible."

Yet DHL tracking shows it was delivered and I even asked them to email me proof of delivery. Anyone had this problem before? how did you manage to fix it, its going to be a real pain for me to reapply and give updated information. not only that im afraid my application will be delayed again if they find my first application (meaning I applied twice in their system).
here is proof of delivery

https://imgur.com/l0sXJE3

Any help I would highly appreciate it.

Your application hasn't been processed yet. It's likely sitting in a pile waiting to be processed.

 

[moetorious]

So its completely random they just pick whatever they feel like? People from August received their AOR would they open my package first at least? its so frustrating when you left in complete a dark.

 

[canuck78]

So its completely random they just pick whatever they feel like? People from August received their AOR would they open my package first at least? its so frustrating when you left in complete a dark.

There are likely other applications left from June as well. Is there a large volume of August applications that got AOR? We have seen many waiting 6+ months for AOR. There is an approximate order but there isn't one employee accepting applications and putting them in exact order.