Getting through to CIC

[CheshireCats]

Hi Guys,

I am having a difficult time getting through to CIC at the toll free number, 18882422100. I have been trying every morning for 2 weeks now because I have some extension forms I need to fill out but am not 100% sure if I am filling out the right ones

Is anyone else experiencing this problem? I work afternoons and can only try in the morning. How can they possibly be experiencing high call volumes all the time???

 

[annabruce]

I called twice this morning starting at 8:57. I had no difficult getting a response. When I call I always go all the way through the steps, finally entering Client_ID and birth year, and then I wait to talk to a person. Is this what you do as well?

 

[CheshireCats]

Thanks for your reply...I can't even get past the 'press 1 for english' part...
So frusterating when you need answers to something

 

[parker24]

Thanks for your reply...I can't even get past the 'press 1 for english' part...
So frusterating when you need answers to something

Try at the beginning or end of the day. Which is 8am and 4pm EST. You still have to get through all the steps however.

 

[CheshireCats]

Thanks, been doing that every morning for 2 weeks...

 

[parker24]

Thanks, been doing that every morning for 2 weeks...

It can take quite a while. Of the times I've called, I had to wait on hold for about 20 minutes before someone finally got to me. Just try to be patient on the phone (I know it's difficult).

 

[McDutch]

Press 0 to get an operator

 

[canadianwoman]

I've had more luck getting through pressing 2 for French. Then when I get a French-speaking person, I just ask to switch to English. They have to be bilingual for this job.