This is the latest notification from IRCC
Due to exceptional circumstances, we are currently experiencing difficulty meeting our service standards. Please accept our apologies for the delay, and rest assured that we are taking steps to address the situation.
En raison de circonstances exceptionnelles, nous rencontrons actuellement des difficultés à respecter nos normes de service. Veuillez accepter nos excuses pour le retard et soyez assurés que nous prenons les mesures nécessaires pour régler la situation.
(Le français suit.)
Thank you for contacting the Access to Information and Privacy Office.
We have received your e-mail and we will respond in accordance with our service standards.
Submit your ATIP Request Online! You can access the ATIP Online Request tool at the following link:
https://atip-aiprp.apps.gc.ca/atip/.
SERVICES STANDARDS
CATEGORY
SERVICE STANDARDS
NEW REQUEST
If your request is complete, it will be processed within 30 calendar days from the date of receipts.
Note: If you are requesting a Physical file that could have originated overseas, note that CIC may experience delays in the receipt of documents. This could result in a delayed response to your request.
Note: If you have submitted you request outside regular business hours, the processing of your request will begin the following business day.
30 calendar days