GCKey account locked due to unauthorized representative email (OTP) – IMM5475 submitted but no response / PPR expired

[Mohamami1984]

Title:
Hello,
I need urgent advice about my TRV application.
My application is approved / decision made, but I cannot access my GCKey account because 2FA OTP codes are sent to my former representative’s email which I do not control.
I submitted IMM5475 to cancel/remove the representative and requested to update my email and re-issue my PPR / passport submission letter. I have already sent multiple follow-ups (Dec 7, Dec 15, Jan 13) and submitted a Webform with IMM5475 + passport copy (Jan 14), but still no response.

Questions:
How long does it usually take IRCC/visa office to remove a representative and update email?
What is the fastest escalation option if I don’t have an MP or lawyer?
Should I stop emailing and only use Webform?
Thank you.

 

[SemourMeyer]

That’s a really stressful spot to be in, and unfortunately it’s not uncommon. Removing a representative can take several weeks, sometimes longer, especially if it’s tied to an approved application. There’s no fixed timeline and follow-ups don’t always speed things up. The webform is usually the safest channel, and sending multiple emails to different offices can actually slow things down. If you don’t have an MP, your best option is to submit a single clear webform marked urgent, referencing the expired PPR and access issue. Then wait. It’s frustrating, but this is mostly a backlog problem, not a refusal risk.