@century pls confirm which NOC dis job duties fits in
Plan and coordinate computer information and computer operation functions.
•Provide technical assistance for hardware and software operations.
•Analyze, support and coordinate requests for computer system service.
•Assist District users in resolving system and program concerns and issues.
•Provide technical information and assistance for computer application operations.
•Install, maintain and provide user support for software applications.
•Install and maintain data communication hardware and software and support users.
•Tutor personnel in computer systems operations and usage.
•Interact with computer hardware and software suppliers to acquire product and pricing information for computers, applications and peripheral equipment.
•Obtain product assistance through contacting hardware and software manufacturers.
•Perform data entry and information processing operations.
•Utilize variety of microcomputers, electronic meters and hand tools.
•Convey requisition for required computer systems inventory.
•Maintain an adequate inventory of computer supplies and parts.
• Provides tier 1 and 2 technical support and service restoration for daily operations for both offshore and onshore users spanning across various department remotely or via phone.
• Providing statistical analysis for some of the challenging KPIs
•Extracting, managing and reporting call statistics for all customer facing teams down to the team member level
•Ensuring that systems, methodologies and procedures are followed to improve both the reporting and service delivery capabilities of the business.
•Demonstrate ownership of assigned tasks, manage and drive to resolution.
•Ability to use MS Access to quickly produce regular (daily/weekly) service reports for review Identification of key issues & trends.
Job duties 2
Deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives.
Identify and learn appropriate software applications used and supported by the organization.
Examine end-user system problems to identify origin of issue and find acceptable solution.
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
Daily monitor reports and systems to confirm communication between systems is functioning properly.
Assist with projects related to supported software.
Test applications, programming and enhancements so they can be successfully deployed and functioning in the new versions of software.
Test fixes, modifications and perform post-resolution follow-ups to ensure problems have been adequately resolved.
Create adhoc reports or queries and migrate to permanent reports, as needed.
Install software products for end users as required.
· Troubleshooting applications and software for all internal customers, such as operations, development, and other business units.
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Perform preventative maintenance, including the installation of service packs, patches, and hot fixes, as instructed.
Liaise with network administrators, systems analysts, and company team members to assist in resolving problems with software products or company software systems.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Make recommendations for process improvement and implement changes.
Identify application alternatives, researching existing applications in the marketplace and recommending viable solutions.
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Instruct end users how to use various functions within the software, while coordinating and communicating with department heads to convey the application training needs.
Prepare and present oral and/or written technical reports and project presentations.
Thank you.
Century said:
