My ECAS was not reflecting up to date information so I contacted IRCC call centre and he gave me following instructions. Any one having similar issues can follow these instructions. Good luck!!
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada. As discussed, you will find below complementary information to our conversation:
Most recent application status in e-CAS is not reflected.
Some actions may not be reflected in the e-Client Application Status (e-CAS) online service for several weeks due to the volume of information received at the case processing centres and visa offices.
In many cases, a file may actually be waiting in a queue for an initial review as applications are processed in the order they are received, according to the processing times at a given location and on a case-by-case basis.
In addition, other actions happening to your file are not shown in e-CAS (e.g., security checks). Therefore, it may appear as though nothing is happening to your file. However, rest assured that e-CAS is updated on a weekly basis.
If needed, more information on accessing your case status online is available for you
Technical problems with the online application or tools
We are sorry to learn that you are experiencing technical problems with the online application and/or tools.
In order to assist you, please fill out the IRCC Web form available on our website and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:
Please include:
All you need to do is click on Link application to this account. If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.
C) Your situation is not described under A or B?
Please include:
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any future immigration, refugee and/or citizenship requests:
Sincerely,
Guerlain
Agent #3346
Immigration, Refugees and Citizenship Canada
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada. As discussed, you will find below complementary information to our conversation:
Most recent application status in e-CAS is not reflected.
Some actions may not be reflected in the e-Client Application Status (e-CAS) online service for several weeks due to the volume of information received at the case processing centres and visa offices.
In many cases, a file may actually be waiting in a queue for an initial review as applications are processed in the order they are received, according to the processing times at a given location and on a case-by-case basis.
In addition, other actions happening to your file are not shown in e-CAS (e.g., security checks). Therefore, it may appear as though nothing is happening to your file. However, rest assured that e-CAS is updated on a weekly basis.
If needed, more information on accessing your case status online is available for you
Technical problems with the online application or tools
We are sorry to learn that you are experiencing technical problems with the online application and/or tools.
In order to assist you, please fill out the IRCC Web form available on our website and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:
- Your current status in Canada
- The expiration date of that status
- (If applicable) Date the application was submitted
- Information you are looking for and nature of the problem
- Information requested under A or B, depending on your situation:
Please include:
- A copy of the form/document you are trying to upload (all fields completed), and
- All your answers to the online questionnaire. To do that:
- select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
- provide us with screen shots, or
- copy and paste the text.
- select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
All you need to do is click on Link application to this account. If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.
C) Your situation is not described under A or B?
Please include:
- Screen shots showing the full browser window, including the website address field of the:
- page where you are experiencing problems/trying to log into your account,
- error message(s) you received, and
- Specify the date and time when the problem occurred.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any future immigration, refugee and/or citizenship requests:
- Check your application status
- Download application forms and guides
- Change of address
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question
Sincerely,
Guerlain
Agent #3346
Immigration, Refugees and Citizenship Canada
