If you have submitted paper based application and not able to link it to your CIC account then you should follow this process :-
Submit IRCC Webform:
1) https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
2) Choose Technical difficulties located in the drop down menu under the heading Enquiry.
3) Add the following information:
All the answers provided while trying to link your application. To do this:
- once on that page and after entering all your answers, provide them with screen shots.
- Any error messages. To do this, provide them with screen shots showing the full browser window, including the website address field of the:
page preceding the error, and
error message.
- The personal information page of your passport.
They'll manually enter your details to their system and after that you'll be able to link your application.
You'll receive a confirmation mail from IRCC after 3-4 working days.
Submit IRCC Webform:
1) https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
2) Choose Technical difficulties located in the drop down menu under the heading Enquiry.
3) Add the following information:
All the answers provided while trying to link your application. To do this:
- once on that page and after entering all your answers, provide them with screen shots.
- Any error messages. To do this, provide them with screen shots showing the full browser window, including the website address field of the:
page preceding the error, and
error message.
- The personal information page of your passport.
They'll manually enter your details to their system and after that you'll be able to link your application.
You'll receive a confirmation mail from IRCC after 3-4 working days.