eTA refused twice. Help!

[marbeam]

Hi,

I used to live in Canada in 2011-13. I'm a French citizen now living in the US (NY), and my eTA has been refused twice. I just need to go there for conferences or meetings.

1. What should I do? I know we can't contact them. Perhaps go to the Canadian embassy in NY—can they help?
2. I don't understand their reasons for refusal, and what I should've done to not get the refusal, because nowhere in the application do they ask for a "procedural fairness letter" or "medical exam results".

More context:
In 2018, I've been trying to go to Canada twice.
- March: Go to Vancouver for a STOPOVER to a conference in Asia.
- November: Go to Toronto for a conference.

Both times, my eTA got refused:
- March 2018: It took them 8 weeks to respond to me (which was ridiculous because I tried applying at the airport to board the flight right there)

The reason:
"You have not complied with our request for information, per subsection 16(1) of the IRPA. To date, you have failed to comply with our request for submission of the following documents: - Procedural Fairness Letter
- Medical exam results"

- November 2018: (11 days later) "You have not complied with our request for information, per subsection 16(1) of the IRPA. To date, you have failed to comply with our request for submission of the following documents: Procedural Fairness letter"

I don't see anywhere in the application that I'm being asked for a procedural fairness letter or for medical exam results.

Help! What would you do?

 

[scylla]

Hi,

I used to live in Canada in 2011-13. I'm a French citizen now living in the US (NY), and my eTA has been refused twice. I just need to go there for conferences or meetings.

1. What should I do? I know we can't contact them. Perhaps go to the Canadian embassy in NY—can they help?
2. I don't understand their reasons for refusal, and what I should've done to not get the refusal, because nowhere in the application do they ask for a "procedural fairness letter" or "medical exam results".

More context:
In 2018, I've been trying to go to Canada twice.
- March: Go to Vancouver for a STOPOVER to a conference in Asia.
- November: Go to Toronto for a conference.

Both times, my eTA got refused:
- March 2018: It took them 8 weeks to respond to me (which was ridiculous because I tried applying at the airport to board the flight right there)

The reason:
"You have not complied with our request for information, per subsection 16(1) of the IRPA. To date, you have failed to comply with our request for submission of the following documents: - Procedural Fairness Letter
- Medical exam results"

- November 2018: (11 days later) "You have not complied with our request for information, per subsection 16(1) of the IRPA. To date, you have failed to comply with our request for submission of the following documents: Procedural Fairness letter"

I don't see anywhere in the application that I'm being asked for a procedural fairness letter or for medical exam results.

Help! What would you do?

The procedural fairness letter is something that you would have received after applying. It is not part of the application itself. I suspect the email ended up in your spam box or you didn't realize what it was and accidentally deleted it. Check your spam / trash box now to see if you find anything there (might be too late given the email would have been from back in March). Also, if you happened to use a corporate email address, it's possible the email was blocked by corporate spam filters.

Depending on where you have traveled / lived, there is sometimes a need to complete a medical before an ETA will be approved.

 

[Bryanna]

- November 2018: (11 days later) "You have not complied with our request for information, per subsection 16(1) of the IRPA. To date, you have failed to comply with our request for submission of the following documents: Procedural Fairness letter"

We are not in November yet. If the procedural fairness letter was sent recently then you still have a chance to reply to it

 

[marbeam]

The procedural fairness letter is something that you would have received after applying. It is not part of the application itself. I suspect the email ended up in your spam box or you didn't realize what it was and accidentally deleted it. Check your spam / trash box now to see if you find anything there (might be too late given the email would have been from back in March). Also, if you happened to use a corporate email address, it's possible the email was blocked by corporate spam filters.

Depending on where you have traveled / lived, there is sometimes a need to complete a medical before an ETA will be approved.

Thank you so much for this. I did not see anything in my SPAM folder, but I was able to find out that I had accidentally declared I had a disease in March. Oof. So I tried again and it will be probably too late by the time I find out if I got accepted or not. Thank you!