eTA - email received but portal says no matching data - should I be worried

[RoseyR]

We have all (husband, kids and I) received our email saying our eTAs are approved. But when I go on the portal it says no matches.
Is this a system glitch? Or should I be worried?

I have tried to find a way to contact IRCC but there isn't an option on any of the forms to ask a question about eTA applications.

thanks