I have worked in two organizations with the following job duties but i am having issues selecting my NOC code.
Please someone should assist
Organisation A(Information Technology)
Job title:IT Application Support
Education:Bachelors/Masters degree
Job duties:
Implementation and deployment of CA Technical solutions such as CA UIM and CA Spectrum.
Onsite/Offsite Technical Support for deployed services and solutions
Carrying out Proof of Concepts (POC) of CA technical solutions to clients and prospects
Responsible to configure the M&C tools including ongoing inspections and constant improvements
Reduce false alarms and support alert analysis
Working with sales team to provide Product, business and technical Knowledge in support of Pre-sales activities
Technical Support for deployed services and solutions
Organisation B(Telecommunications Industry)
Job title: IT Tools Analyst
Education:Bachelors/Masters degree
Job duties:
•Management of HP Service management/Service desk solution
•Assist in developing and maintaining tool infrastructure including ITSM, ITOM and Workplace enablement toolset.
•Hands-on responsibility over the monitoring & control system of infrastructure and applications including HP storage essentials, HP Network Node Manager(NNM), HP performance insight(OVPI).HP Operations Manager(OVOM)
•Responsible for the ongoing activities of the monitoring & control tools: installations, upgrades and maintenance, troubleshooting, technical escalation and relevant vendors relationship
•Manage escalation and management issues according to established IT Support processes, framework and Models
•Responsible to configure the M&C tools including ongoing inspections and constant improvements
•Maintaining positive client interaction
•Develop scripts, reports and other solutions for monitoring
•Reduce false alarms and support alert analysis
Please someone should assist
Organisation A(Information Technology)
Job title:IT Application Support
Education:Bachelors/Masters degree
Job duties:
Implementation and deployment of CA Technical solutions such as CA UIM and CA Spectrum.
Onsite/Offsite Technical Support for deployed services and solutions
Carrying out Proof of Concepts (POC) of CA technical solutions to clients and prospects
Responsible to configure the M&C tools including ongoing inspections and constant improvements
Reduce false alarms and support alert analysis
Working with sales team to provide Product, business and technical Knowledge in support of Pre-sales activities
Technical Support for deployed services and solutions
Organisation B(Telecommunications Industry)
Job title: IT Tools Analyst
Education:Bachelors/Masters degree
Job duties:
•Management of HP Service management/Service desk solution
•Assist in developing and maintaining tool infrastructure including ITSM, ITOM and Workplace enablement toolset.
•Hands-on responsibility over the monitoring & control system of infrastructure and applications including HP storage essentials, HP Network Node Manager(NNM), HP performance insight(OVPI).HP Operations Manager(OVOM)
•Responsible for the ongoing activities of the monitoring & control tools: installations, upgrades and maintenance, troubleshooting, technical escalation and relevant vendors relationship
•Manage escalation and management issues according to established IT Support processes, framework and Models
•Responsible to configure the M&C tools including ongoing inspections and constant improvements
•Maintaining positive client interaction
•Develop scripts, reports and other solutions for monitoring
•Reduce false alarms and support alert analysis