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Electronic Travel Authorization (eTA) - Linking application not possible

Discussion in 'Visitors' started by edevolvo, Jun 14, 2018.

  1. I want to apply eTA. I got a message on my email: "A review of your Electronic Travel Authorization (eTA) application is underway. To continue processing your application, we need some documents from you. ...."

    To get the information about the documents I have to link my application to my account on onlineservices-servicesenligne.cic.gc.ca. But after I enter all neccessary information I get the message:

    "Based on the information you entered, we found no applications."

    Where is the problem? Please help me. I have entered all information correct!

    Thank you very much

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