Costco Passport photo not accepted.

[hell911]

I went to flagpole to confirm my PR. They said PR card will arrive in few weeks. But few days ago I got email stating..

This letter is to inform you that your photo submission has been received by our office. The photos submitted to this office do not meet the required specifications. Your Permanent Resident (PR) Card cannot be issued without a compliant/acceptable photo.

This was taken at Costco and I thought it was fine. Should I go to different Costco branch or find another store?

 

[cansha]

I went to flagpole to confirm my PR. They said PR card will arrive in few weeks. But few days ago I got email stating..



This was taken at Costco and I thought it was fine. Should I go to different Costco branch or find another store?

I would say find a professional photographer and then take photos. Also, based on some posts here on the forum photos at PR card stage are accepted / rejected by a "machine". Some people think that photos may also sometime get rejected when the photos have "shiny" spots either due to lighting or oily skin. Make sure the photos are as close to your natural skin tone as possible. Your photos typically would look less flattering compared to say when they look when you take a selfie from a smartphone as the phone auto corrects the skin tone. Lastly, if you have oily skin make sure to use some make-up if you see some shiny spot on the photo.

 

[tiarachel85]

I went to flagpole to confirm my PR. They said PR card will arrive in few weeks. But few days ago I got email stating..



This was taken at Costco and I thought it was fine. Should I go to different Costco branch or find another store?

Go to same Costco. They should replace it. Show them the letter

 

[hell911]

Go to same Costco. They should replace it. Show them the letter

Went back, same dark photos. Got new photos taken somewhere else, way better and natural lighting.

 

[tiarachel85]

Went back, same dark photos. Got new photos taken somewhere else, way better and natural lighting.

Ask them to refund

 

[xylene]

Yep Costco should refund since it was rejected. I think the photos depend from store to store. I took mine at a costco and was accepted.

 

[Mort Sinclair]

Are you sure that Costco is giving you passport photos consistent with Canadian specs versus American specs? They are different.

 

[xylene]

Are you sure that Costco is giving you passport photos consistent with Canadian specs versus American specs? They are different.

I have got mine from a Costco in the GTA and it was accepted by Passport Canada.

 

[vjosi]

We got ours at Shoppers, very expensive, but the photos were very good and we got our PR cards

 

[hell911]

Guys, the convenience store photos also got rejected (before this it was Costco). Should I just go to Shoppers instead?

If anyone know any good place in Toronto (west), please share

 

[tiarachel85]

Guys, the convenience store photos also got rejected (before this it was Costco). Should I just go to Shoppers instead?

If anyone know any good place in Toronto (west), please share

I hope you not wearing glasses in photos?

You can try Walmart. It’s much cheaper than shoppers.

Mine was accepted

 

[hell911]

I hope you not wearing glasses in photos?

You can try Walmart. It’s much cheaper than shoppers.

Mine was accepted

nope not wearing glasses. thanks for suggestion.

 

[hell911]

Is there a way to know exactly what went wrong with the photos? Is there any number to call/email?

 

[zoya_99]

Is there a way to know exactly what went wrong with the photos? Is there any number to call/email?

Try to call 1888-242-2100

 

[foodie69]

Is there a way to know exactly what went wrong with the photos? Is there any number to call/email?

What's the point? Just get them done by someone knowing what they do..