Citizenship Test Invitation Received - System says I have not been invited when I log in - Anyone else?

[Dhilu]

I got an invite to do the online citizenship test. But when I tried to log in / sign in, I get a message that "our records indicate you have not been invited for the citizenship test".
For sure I have been invited for test. I have the email.
I checked and rechecked my App ID and UCI, and I am punching in the correct numbers. Any idea what is going on? Please share your experience. Thnxz

 

[harirajmohan]

I already tried everything and have now email them as well. My wife was able to get her test done, however, I'm getting the same issue.

Have any of you experience the issue as well ?

and did they responded back in a timely fashion ?

Any response from them on your problem? Were you able to take the test?

 

[datcolin]

Yes I emailed the support as mentioned within the invite document and they address the issue in due time. After which I was able to appear for the test and pass it.

Ensure that you send an email to this address asap IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca

Along with an explanation and they will resolve the issue.

Cheers!
Colin

 

[harirajmohan]

Yes I emailed the support as mentioned within the invite document and they address the issue in due time. After which I was able to appear for the test and pass it.

Ensure that you send an email to this address asap IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca

Along with an explanation and they will resolve the issue.

Cheers!
Colin

Thanks for the note.
Can you tell me the stage which it was not allowing?
Was it showing the message as "Not allowed" after signing in to take the test or while trying to request the test link?

 

[sg02]

I am in the same boat, got the invitation last week and tried to appear for the test today (i.e. after the start date/time) but getting the error message:

You can’t take the test right now. Based on our records, we haven’t invited you to take this test right now.

I contacted IRCC via email and it may take days before they respond. I called IRCC too and they suggested me to wait for the response. I guess I can't do much, took the couple of days off from work for preparation but will have to prepare again as its difficult to remember especially the historical dates / names.

The worst part is that when I prepare next time and try to appear for test, the same issue may happen at the Sign-in to get the Test Link.

 

[harirajmohan]

I am in the same boat, got the invitation last week and tried to appear for the test today (i.e. after the start date/time) but getting the error message:

You can’t take the test right now. Based on our records, we haven’t invited you to take this test right now.

I contacted IRCC via email and it may take days before they respond. I called IRCC too and they suggested me to wait for the response. I guess I can't do much, took the couple of days off from work for preparation but will have to prepare again as its difficult to remember especially the historical dates / names.

The worst part is that when I prepare next time and try to appear for test, the same issue may happen at the Sign-in to get the Test Link.

Is it not telling you just after logging in or while trying to get the test link?

 

[sg02]

Is it not telling you just after logging in or while trying to get the test link?

While trying to get the test link

 

[harirajmohan]

While trying to get the test link

So before you try to plan for the test, try to make sure you get the test link and then plan for it. Seems that you can try to get the test link again even if it expires. This way you wont have another surprise and wont waste you preparation days.
https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/citizenship-test/access.html

• If your link expired, sign in again to get a new test link.
• If you sent yourself a test link multiple times, use the latest test link to sign in.

 

[SNGHL_2013]

I have the same issue. Sent out an email to address given above. Let's see what happens now. Is there anything else I should do apart from sending email?

 

[samzik]

I also have the same issue, i sent an email to IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca yesterday.

 

[samzik]

Yes I emailed the support as mentioned within the invite document and they address the issue in due time. After which I was able to appear for the test and pass it.

Ensure that you send an email to this address asap IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca

Along with an explanation and they will resolve the issue.

Cheers!
Colin

How many days did it take for them to resolve the issue? Thank you.

 

[sg02]

So before you try to plan for the test, try to make sure you get the test link and then plan for it. Seems that you can try to get the test link again even if it expires. This way you wont have another surprise and wont waste you preparation days.
https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-citizenship/become-canadian-citizen/citizenship-test/access.html

• If your link expired, sign in again to get a new test link.
• If you sent yourself a test link multiple times, use the latest test link to sign in.

I got the email few hours ago and IRCC technical team was able to fix it. I just passed the test. Thanks everyone.

Good luck to those who faced the same issue (would recommend those to try it out again as it may be fixed for everyone)

 

[samzik]

I got the email few hours ago and IRCC technical team was able to fix it. I just passed the test. Thanks everyone.

Good luck to those who faced the same issue (would recommend those to try it out again as it may be fixed for everyone)

I also took the test some minutes ago, i passed the test but i was unable to email a copy of the result to my email, can i call them to get a copy of the result

 

[sg02]

I also took the test some minutes ago, i passed the test but i was unable to email a copy of the result to my email, can i call them to get a copy of the result

If you tried to email/print and it failed or gave some error, then you should call to get a copy of the result. But if you forgot to print/email then its not necessary, you can skip it and wait for the interview invitation.

 

[samzik]

If you tried to email/print and it failed or gave some error, then you should call to get a copy of the result. But if you forgot to print/email then its not necessary, you can skip it and wait for the interview invitation.

ok thanks i will call IRCC tomorrow