Well I thought I am the dumbest of the lot before I stumbled on this news item. I can sleep peacefully now
https://www.thestar.com/news/immigration/2018/01/11/immigration-officials-find-own-website-confusing-and-not-user-friendly.html
https://www.thestar.com/news/immigration/2018/01/11/immigration-officials-find-own-website-confusing-and-not-user-friendly.html