CIC requesting screenshot of account and messages [Post ITA]

[ns0090]

Hi Everyone,

Something weird just happened. My CEC EE application is in process with medical passed and BG status shows in process.

Yesterday i received below email:

---

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We are sorry that you are experiencing difficulties using our online services.

In order to assist you, we invite you to fill out the IRCC Web form and include:

• Screen shots of your MyCIC account including:
  • the Welcome Page,
  • the sections titled View my submitted applications or profiles and Account messages.

--

But i did not contact cic regarding any issue with my account. When i logged to mycic account i saw that additional document section showed "Additional documents you provided are uploaded" and I believe this is related to the CSE i had raised couple of weeks ago.

Can anyone chime in and auggest what should i do? Do i send my account screenshot to cic or ig ore this email?

TIa

 

[ns0090]

Bump!!

 

[bellaluna]

But i did not contact cic regarding any issue with my account. When i logged to mycic account i saw that additional document section showed "Additional documents you provided are uploaded" and I believe this is related to the CSE i had raised couple of weeks ago.

Can anyone chime in and auggest what should i do? Do i send my account screenshot to cic or ig ore this email?

TIa

You provided your own explanation, so just do the last one.

 

[chikoo1985]

Do post here what happened? This is interesting.

 

[farazafzal]

Bump!!

Just send them screenshots. No harm in sending them.
If it was a technical glitch they know it was useless to ask you this. If they were really responding to your CSE you will see things being fixed.