CIC Account locked- need to unlock

[awalamit]

I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online.

Please suggest the best way forward ?
Is there a helpdesk number or email id, where I can reach out to the concerned CIC team

 

[Hanan22]

I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online.

Please suggest the best way forward ?
Is there a helpdesk number or email id, where I can reach out to the concerned CIC team

Sorry for that, where do you live?

 

[Hanan22]

Check this

http://www.canadavisa.com/canada-immigration-discussion-board/threads/mycic-identity-validation-3-security-questions-account-locked.156041/

 

[Hanan22]

http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=815&top=25

 

[Gissellrf]

Hello,

I am currently having this same issue. I logged in through GCKey but it said I answered my questions incorrectly (even though I have logged in succesfully with those same answers before) and my account is now locked. Please let me know what I can do about this. I was in the middle of completing my application after receiving an ITA a few days ago.

 

[Gissellrf]

Hello,

I am currently having this same issue. I logged in through GCKey but it said I answered my questions incorrectly (even though I have logged in succesfully with those same answers before) and my account is now locked. Please let me know what I can do about this. I was in the middle of completing my application after receiving an ITA a few days ago.

Hi, just to let you know that I created a new account and linked my application succesfully!

 

[RowenaEnriquez]

I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online.

Please suggest the best way forward ?
Is there a helpdesk number or email id, where I can reach out to the concerned CIC team

I live in Winnipeg Manitoba. Thank you

 

[Meghnam2]

Hi all i have same query my account has been blocked and its been 24 hrs i am not able to log in

Please help as i have to recieve my visa and i have to check update...

 

[Monikap]

Hi all i have same query my account has been blocked and its been 24 hrs i am not able to log in

Please help as i have to recieve my visa and i have to check update...

You can just create new GC key and link your EE profile by giving some info and you shall be all set

 

[AnniePahuja]

Hello, I have applied online for my student visa using GC Key
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online then I created a new account and linked my old application in new succesfully!
Can somebody help me to know that whether I get full access to old application in new account.
Will that be a problem that I have two GC Key Account

 

[Histrionics]

Hello, I have applied online for my student visa using GC Key
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online then I created a new account and linked my old application in new succesfully!
Can somebody help me to know that whether I get full access to old application in new account.
Will that be a problem that I have two GC Key Account

Yes, you will be able to access the application in the new account with which you have associated it.
Having two accounts is not a problem. Once you link the application to a new account, it is de-linked from the old account.

 

[tanushaggarwal]

Yes, you will be able to access the application in the new account with which you have associated it.
Having two accounts is not a problem. Once you link the application to a new account, it is de-linked from the old account.

hello sir/mam
I am currently in the same situation where I locked my gckey account because of incorrect answers but I made a new one, now I am trying to link my previous application to the new gckey account but it says that there is no record of this account, I put all the details correctly and double checked them.
please help me regarding the same.
(I need to extend my study permit ASAP)

 

[Daljit singh6]

Hlo i am in the same situation and my gckey is locked and i am trying to link my application online but it states that based on your information we found no application please help me asap because i recieved aip on 3sep and now recieved a message in gckey on 19 dec but unable to check that due to this situation

 

[tanushaggarwal]

Hello Daljit, I am sure that you are not putting your information correctly while linking old your application to a new account, the information needs to be 100% matching in order for them to find your old application, so go through every single info that you put. In my case specifically, I was putting wrong dates so I opened my documents which my agent filled before coming here and got the right set of dates.

 

[Daljit singh6]

But

Hello Daljit, I am sure that you are not putting your information correctly while linking old your application to a new account, the information needs to be 100% matching in order for them to find your old application, so go through every single info that you put. In my case specifically, I was putting wrong dates so I opened my documents which my agent filled before coming here and got the right set of dates.

But I filled the information correctly