Dear all,
I am posting this thread to seek guidance and possible course of action in my situation, which is chronologically stated below:
I look forward to the guidance and advise of the fellow members here. Thank you in advance.
I am posting this thread to seek guidance and possible course of action in my situation, which is chronologically stated below:
- I am based in Dubai and applied under the EE program in Nov 2015 with the help of an Immigration consultant company based in Markham. I had a score of 420, whereas the CRS score at that time was around 600.
- Since my score was too low, there was minimal communication between me and the consultant until first quarter of 2017 when the CRS score got close and I had hope of getting an ITA.
- In the draw around March (apologies for not remembering the exact date, the CRS score came to 419 and I was excited to process the case further, however:
- I did not receive the ITA and the consultant kept on dodging the queries or not responding at all.
- Upon persistent queries, and based on discussion with other consultants, I realized that they had NOT renewed my profile in November 2016 (expiry of 1 year), due to which my profile was never active at the time of the draw.
- Frustrated, I completed the requirements again, and got the ITA in May.
- Due to the bad experience earlier, I did not want to risk anything this time and completed all the documentary requirements within 2 weeks of receiving the ITA, and submitted everything to the consultant in mid June, and requested them to check everything thoroughly and submit the profile. I also transferred the govt. fee to them so there is no delay.
- Since then, the consultant is delaying the process, not responding on emails or phone calls and hasn't submitted the profile as of this writing.
- I have written dozens, if not hundreds of emails to them but never received any response or acknowledgements.
- I make 3-4 call every day to them from Dubai, and most often, am put on hold for several minutes before I get to speak to my 'coordinator', and am given the same response almost every day, stating that they will submit the profile the next day, or that she was busy with some other work etc etc. In short, they are just delaying the process without a reason.
- Another important point to note here that they have been extremely irresponsible with the documentation as well. I have been asked to submit the same set of documents (like marriage certificate) again, even though they're supposed to be digital. I had made a shared folder on Google Drive and saved all the documents in the folder, but they have never used that folder and insist on emailing the documents to them separately. They have also never told me all the requirements in one go, and have asked me for further documents even after confirming that everything is in order.
- Due to the gross negligence and irresponsible behavior of the consultant, and based on the experience of missing out on the ITA once, I do not want them to wait till the last minute to submit the profile and find out they have missed out on anything.
- Since I am unable to get them to work as per the terms, do I have an option to END the contract with them and take over the profile to continue myself?
- I know I will lose the money I have paid to them for their services, however, I have also paid them the CIC fee of CAD 2500 that they had asked to be necessary to submit the profile. Is there any way to recover that sum assuming they still haven't paid the amount to CIC yet?
- In case of contract termination, will I lose all the progress of my case (along with the ITA) if they delete my profile?
- Is there any legal or official way to complain about them so that I am able to take over my case and proceed from hereon and also recover at least the CIC fee?
I look forward to the guidance and advise of the fellow members here. Thank you in advance.
